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Higher One
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23 reviews

Higher One Employer Reviews

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Productive and fun place to work
Customer Identification Program (Former Employee), New Haven CtOctober 13, 2014
Pros: free lunch
The company is all about culture and the people are great. Everyone is so nice and they make you feel as if you are a part of the family
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Call Center at home
Higher One Home Based Customer Care Agent (Current Employee), New Haven, CTOctober 9, 2014
Pros: home based
Cons: short breaks, only work during peak seasons
This is a great fast paced job,great opportunity to work from home. The job is part time and contract but there are options to advance, the job does have short breaks but the people you Im with are very nice.
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Not that great of a place, very vague about what's going on a daily basis
Customer Care Agent, CIP Agent (Former Employee), New Haven, CTOctober 6, 2014
Pros: free lunches
Cons: terrible communication, even worse training.
They wouldn't be very clear about whether your salary was going to improve over time, which it doesn't. You can be working there for 5 years and get paid the same amount since you started, unless you advance, but there is very RARE chances of that happening.
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Excellent Place to Work
Seasonal Home-based Customer Care Specialist (Current Employee), Raleigh, NCJuly 15, 2014
I have continued to enjoy working for Higher One. I have worked seasonally for approx. 3.5 years. It is a great option when seasonal work is preferred. They have provided great training and support throughout.
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Great Place
Manager (Current Employee), New Haven, CTJune 10, 2014
Great place to work and build experience. Fun culture, strong values.
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Productive and fun work place with a Ping Pong table
Manager (Former Employee), New Haven, CTFebruary 25, 2014
Pros: ability to work remotely, free lunches and coffee bar
Higher One was a fun company to work at. Salaried employees do not "punch a clock" and came come and go as long as their job functions are being completed. The sense of teams is great and every coworker was a pleasure to work with. The ability to work remotely was greatly appreciated in the winter on snowy days.
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Poor appreciation of employees true needs
Client Services Representative (Former Employee), New Haven, CTFebruary 9, 2014
I do not wish to comment about this company after being moved to a department I was not trained to work in
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Not a good company
customer care (Former Employee), new havenFebruary 4, 2014
Pros: free lunch
Cons: long hours of work, poor management, little training, low pay, bad health insurance, no communication, no recognition
I was excited when I started to work for the company, but they don't give you enough training to perform your job. When the busiest time is over they let you go using any stupid excuse.
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Nice group of folks
Seasonal Home Based Customer Care Representative (Former Employee), New Haven, CTOctober 31, 2013
Pros: work from home, convenient schedule
Cons: temporary
Fun, professional environment. Be on time. Do what is asked to complete the task. Treat others with respect.
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Great place to work
Work from home bilingual customer service agent (Current Employee), Work from homeOctober 18, 2013
Pros: flexible schedule
Cons: it is seasonal
The best place to work, I love this job, nice people, excellent training program and flexibles in your schedule, This is my first season working with them and praying to get called again for next season, GREAT PLACE TO WORK
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Tries to do too much with too little
Professional (Former Employee), New Haven, CTOctober 18, 2013
Pros: flexible work schedule, good work/life balance, free lunch, free coffee bar, ping pong, foosball, free parking
Cons: low salary, poor healthcare, high turnover
This company is young and experiencing growing pains. It's a prime example of trying to accomplish everything under the sun with not enough resources. The company has a top-heavy feel with too many managers and not enough lower level positions to get the work done.

The culture is shifting from a fun small company to a larger company that's trying to – more... learn how to balance the needs of its shareholders with the needs of its employees. Because of this, the employee turnover is strangely high.

There are some good perks like free lunches, a free gym, lounges with ping pong and foosball, a free coffee bar in the lobby, and flexible schedules (not for all employees). However, those perks might not make up for the low salaries and poor health benefits. Raises are hard to come by, so if you're negotiating for a position, aim high with your salary request. – less
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Productive but Fun Environment
Corporate Development Manager (Current Employee), New Haven, CTOctober 16, 2013
Pros: free lunch, on-site gym, free coffee bar, monthly beer carts
Cons: compensation below market
Higher One is a very good place to work as work-life balance is a staple of the culture. Each employee is encouraged to think outside the box and present ideas to management without fear of having your manager take credit. Innovation is the centerpiece of the company and is cultivated at every level of the organization.
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Banking
Call Center Supervisor (Former Employee), New Haven, CTAugust 1, 2013
Overall a nice job to have great location however I wasn't to fond of management. I enjoyed the stellar training courses and contest we would have.
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no review
home based agent (Current Employee), New Haven, CTMarch 19, 2013
Pros: good schedule
Cons: high cost of benefits, no advance opportunities
friendly co workers, no advancement. no raises, high insurance costs, no communication with customer service
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GREAT AND COMFORTABLE ATMOSPHERE.
Customer Service (Former Employee), New Haven, CTJanuary 25, 2013
It was a nice comfortable setting. I learned alot with customer care and supplying quality needs. Also the proper way to verify accounts.
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Talk the Talk, but don't walk the walk
Professional (Former Employee), New Haven, CTNovember 19, 2012
Pros: nice amenities (gym, free coffee and lunch), casual work environment, flexible schedules for most
Cons: pay is low, benefits are very cheap and heads roll without warning (frequently)
This company certainly promotes themselves as being a great place to work, but it's all internal marketing. If you say it enough times it must be true. In reality, they view the employee population as pawns who are of no use beyond their work.

Management is inexperienced. Feedback given to employees is next to none. I believe they view the review process – more... as a nuisance instead of a tool to develop employees. They are far more likely to go external instead of promoting from within. Also a lot of inconsistency throughout the company. High performers in one area leave while incompetence carries on in others. – less
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Great Job That Works Around Your Hours
Home Based Customer Care Associate (Current Employee), New Haven, CTJuly 11, 2012
Pros: work from your home, saves on gas
Cons: limited chance for advancement by being home based in a job that's in another state
You spend your day hooked up to your phone since you need a hard line phone. Your only communications with other employees is through the chat feature. This is one of those "real" Home Based Jobs. If your good, they will continue to call you back every season. I've enjoyed working there and each season I can pick which hours I'd be available.

Hardest – more... part of the job is making sure home internet stays connected for eight hours at a time. That's not their issue, however, it makes a difference in whether you can preform the job right.

The most enjoyable part of the job. I'm seasonal so I work 2 -3 months, then off a month. Since this is a second job for now, I use that time off to complete other projects. I've noticed that most of the seasonal staff have been returning for years. Everybody seems to have good things to say about the working conditions in the main office in New Haven. – less
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A very good banking service company.
Customer Care Representative (CCR) (Former Employee), New Haven, CTApril 20, 2012
They want to help colleges and students alike in doing the best business for them and the coworkers are just great.
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At home work available.
At Home CSR (Former Employee), New Haven, CTFebruary 27, 2012
Pros: great people and good pay.
Cons: hard to move up.
Treat you well, but micro manage. You can't advance unless you are PERFECT. One little error on a call and they hold you back. And they will not move you to a better suited position unless you get excellent on your calls.
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This company is a fine for helping with colleges and the student body with banking services.
CCR (Former Employee), New Haven, CTJanuary 21, 2012
Anyone looking for a good company should looking into them.

About Higher One

The higher ambition at Higher One Holdings is to facilitate higher education payments. The company provides payment processing – Read more