I would not lose focus on the internal customers, which are the employees! I feel the many acquisitions and partnerships have put a lot of pressure on the "higher ups" and healthcare reform made it even more challenging but the only way to survive is to improve the relationship with your employees. Take care of the employees, they will take care of the clients. I would also improve the contracts obtained, not all business is good business or necessary. Some organizations have to be left leave alone. Too many acquisitions and partnerships can cause more money and stress than needed.
Answered - Customer Implementation Analyst (Current Employee) - Camp Hill, PA
I'm not a miracle worker
Answered - CSR - Customer Service Representative (Former Employee) - Wilkes-Barre, PA
Treat employees like people.
Embrace new technology
Answered - Architect (Current Employee) - Camp Hill, PA
No outsourcing better training for new employees
Answered - Coordination and Benefits Representative (Current Employee) - Camp Hill, PA
Actually give your employees time to work on the stuff that's held in their work. I understand it gets busy but begging for time off the phones to work on stuff is crazy! Maybe actually hear and get to know your employees. I don't believe your very understanding.
Answered - Customer Advocate (Former Employee) - Parkersburg, WV