Highmark Employer Reviews

I worked in customer service for 13 1/2 years. This is most difficult job . You can't even imagine. I was terminated by the Hr department for a violation to a policy that did not even exist. They used to value their employees, but now anyone is replaceable. Too much company politics.

This was a challenging place to work. Work hard, play hard...

I worked in the HR department of Highmark for almost ten years. I slowly gained position through hard work and 50+ hours a week demands, but hey if you want to work in HR that's usually the game.
Through those years in HR, I saw it all and heard it all. People were called "non-events" if they were seen as poor performers. We were told to get rid of – more... people based on performance but then if someone didn't get along with the managers or directors, they were the first ones to go no matter what their performance was. HR at Highmark is not about what's best for the company... HR at Highmark is what's best for the VP of HR, and she is a cruel person. Look at the turnover rate in HR and see what I mean. She has surrounded herself with men and women with no family who gladly work 60+ hrs a week and has gotten rid of anyone with a family. – less

I enjoy working with team everyone is focus and team player.

I enrolled medicare patients into insurance policies. It was a great learning environment.

Typical day required meeting standards
Every day I learned more about the claim process
Management was approachable
Co-workers unfortunately came and went; high turnover
Hardest part was sometimes meeting standards
Most enjoyable was great supervisors, TSS's, and atmosphere

It was a good place to learn my leadership skills the people that I work with great

A typical day at work includes taking many phone calls from members and advising them on how their benefits work. Also, I take calls from members of Highmark that have ICD9 and CPT codes that would like to know if they are eligible under their groups benefits. The management is wonderful and Highmark as well as the co-workers. The hardest part of the – more... job is when you are unable to give a member the answer they want. The most enjoyable part of the job is getting to help the members resolve their problems with their claims or benefits. – less

A typical day is making sure the customer is no#1.Everiday you learn something new, never a dull moment, mangement is great and get along with all my co-workers. Thr hardest part of my job is quality review on correspondence and telephone calls issue errors. My most enjoyable part of my job is the subscribers and providers.

We were giving a set number of accounts each day and we had to enter the insurance information in according the service to receive payment.

reports,faxes,claims,sorting,filing and delivering.
co-workers-friendly
hardest part of the job-?
most enjoyable-the teamwork

Nice place to work. And great learning tools provided to all employees.

only work in office for a little while. worked from home {telecommunter} loved every minute or t

Management has an open-door policy for your input of ideas. The corporation has flex time available, so long as you put in your 37.50 week. Hardest part of the job is keeping your errors to a minimum and from being harshly graded by the Quality Department. Take lots of notes during training, they do give you extensive useful training.

If you are good at customer service, this is definitely the place to be. They pay extremely well, the trainers and managers are nice and they really go out of their way to help you both personally and professionally. A word to the wise, they do extensive training that if you do not pass or if you do not pass their reviews you will not advance out of – more... training. – less

I had wonderful people as co-workers. Our work environment was very pleasant.
I totally enjoyed going to work each day. The members that I had to call, majority seniors, were very pleasant and thankful for any assistance given to them...It made my job very rewarding...
I learned how very important it was to keep up with all updates in compliance issues – more... that went with my job, due to not only being HIPPA compliant, but also Medicare compliant and any updates to the plans...
I had over 14 different plans to answer questions about and keeping up with all of those changes, was a challenge. Frequently, there were changes daily... – less

Service customers Members and Providers calls. Process/adjust Medical, Dental and Vision Claims active and Medicare alike

I enjoyed working at HighMark, unfortunately I had back surgery and left on LTD.

Almost none of the HRBP's like working here. Highmark pays well so that is why most of us stay. The VP of HR is unreasonable, unfair, intimidating and antagonizing, stay out of her way as much as possible. There has been a lot of turnover within the HR group in the past year, most of the people left because of the high pressue, low morale, thankless – more... culture that the VP has created. I would recommend the Company as a whole and working in any environment outside of HR. You will report to a "Director" in this role, all the Director's are intimidated by the VP of HR. If you do 10 great things and one mediocre thing, unfortunately the mediocre thing will be the largest part of your performance review. We are attempting to create a "high performance culture" instead all that HR has done is create the culture I have described above. The SVP of HR has received many complaints about the VP but has chose to let her continue to reign. – less

Highmark, with great hypocrisy, promotes a healthy work environment while maintaining one of the most stressful atmospheres I have ever been subjected to. Job security is non-existent. I watched people get fired on a regular basis, so you can imagine the employee morale is abysmal. You have to make a decision before taking this job: Do I want to adhere – more... to my personal work standards, or can I do things the Highmark way? If you take any pride in what you do, you will never survive here. Cutting corners, lying, and passing the buck are the tools needed for this job. – less