Very poorly run company that has no regard for its employees
Customer Service Representative (Former Employee) – Erie, PA – October 13, 2017
Highmark was a company that was very poorly run, not enough, training, support or accountability. Statistics were not discussed, even though this was score part of one's evaluation. Supervisor interaction was minimal to none. Often leads were over worked due to a shortage. Because of this, employees were asked to go to other employees for help without guarantee that the answer was correct. This situation was made worse by the inability to access systems needed to efficiently perform the job because of errors or random and reoccurant system failures. This lead to higher call times which was a key fracture in one's evaluation.