Lead Marketing Analyst
Southern Refrigerated Transport, Inc. - Texarkana, AR

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Position Purpose:
To assist and support regional account managers with their customer-related activities. This support relates to pricing, analysis, billing, receivables, planning and all activities associated with optimizing new and existing customer relationships.

System/Corporate-wide support

Essential Job Functions

  • Provide pricing support for new and existing customers for assigned regional account sales representatives.
  • Maintain in-depth knowledge of volumes, rates, contracts, accessorial agreements, fuel surcharge agreements, service performance and procedures associated with assigned regional accounts.
  • Review rates of all assigned regional accounts every 6 months.
  • Receive and review all rate-related paperwork from regional account representatives.
  • Forward account profiles to credit/receivables department for new account set-up.
  • Forward completed rate-related paperwork with file to the Sales and Marketing Executive Assistant for processing and distribution to Sales and Marketing files and billing departments.
  • Complete rate requests within 72-hours of receipt.
  • Assist with the analysis of assigned regional accounts’ profitability.
  • Identify revenue-enhancement opportunities.
  • Respond to customer pricing requests via phone, email or FAX.
  • Complete bid requests before deadlines or in a timely manner.
  • Review sales call reports for effectiveness and productivity.
  • Review regional account activity on OM reports to address under-priced business and billing issues on a daily basis.
  • Update month-end activity reports for assigned regional account representatives.
  • Monitor industry trends.
  • Research and resolve short pays and situations where assigned accounts are over their credit limits.
  • Resolve billing issues on unrated or disputed lanes.
  • Maintain key information workbook for assigned regional account representatives.
  • Attend and participate in bi-weekly sales conference calls.

Additional Responsibilities:
Communicate and develop rapport with key regional account customer contacts.

  • Monitor account activity and communicate any inactivity or decreased activity to assigned regional account representatives.
  • Participate in special projects as assigned by Sales and Marketing management.
  • Assist co-workers in sales and marketing departments and support departments with daily activities.

Key Knowledge & Experience:

  • BA or BS in business or related field.
  • 5 + years of related and progressive experience in area of specialization
  • Advanced organization skills.
  • Advanced MS office and AS400 computer skills.
  • Ability to manage multiple tasks and deadlines.
  • Strong quantitative skills.
  • Intermediate understanding of P&L statements.
  • Knowledge of general office equipment.
  • Pricing experience preferred.

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