The culture at Highway Equipment Company is not something that is driven from the top. Everything rolls downhill, and the people at the bottom are the ones who are blamed for "creating a bad culture".
A great deal of the managers always state "we don't micromanage our people", but then they do...all the time.
People are not empowered, and everyone has an extreme fear of failure, so no innovation or risk/reward happens. No one is encouraged to try something new unless it is driven from the top.
There are a number of bullies in the company. This then hurts employees who have a passion for what they do, the products that are built, and the customer, because they are always brought down by these bullies...some of whom are in executive roles...
Departments work in silo's and compete against each other because there is no common goal. Communication is not great within the company either, again there is no common goal. It's all about making margins and cutting costs.
There are some great teams and "leaders" who truly care about their people (HR, Marketing, Product Support), but they can't drive all the change that needs to happen. And since these leaders and teams don't fit the mold that the executive team has, then they are not looked at as examples for others.