Hillside Family of Agencies Employee Reviews in United States

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Exciting, fast-paced environment
Youth Advocate (Current Employee) –  Prince George's County, MDMarch 17, 2016
Nothing is ever the same, and the students make the days exciting.
Fast paced, rewarding, stressful if you don't know how to plan your schedule and pace yourself.
A wonderful place to work, with Director of Operations who is committed to excellence, but also cares about the feelings of her staff.
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typical work day
Mentor for youth (Current Employee) –  NYJanuary 2, 2016
A typical day at work would follow coming in, checking emails, get a run down on what is planned for the youth that day, check what youth are there and what youth are on home visits or off campus, room checks making sure youth have a clean room so that they are elligable for any groups, slots witch include games, arts and crafts etc. Passing out dinner, making sure chores get done, making phone calls one on one with youth to their families, case workers or school district. Bedtime routine around 730pm making sure all bed time meds are taken and making sure all youth get a bed time snack. 15 minute room checks start when all youth are in their rooms for the night.
Pros
transports to dinner, fun activites
Cons
restraints
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Great place to work
Resource Group team member (Current Employee) –  Rochester, NYDecember 27, 2015
Seeing kids and families change and grow and know you were able to assist them is the best feeling in the world. I have seen families come back together, kids graduate from high school after having been deemed very unlikely to do so, kids getting reunited with a father they never knew, new young employees growing into mature high performing staff members, and lots more.
Pros
senior management asks for feedback and acts on it
Cons
some really sad situations
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On going building repair, with job secuirty
Maintenance Technician (Current Employee) –  Rochester, NYFebruary 28, 2016
Assist in keeping buildings in full operational mode by providing quality installation of all facets of maintenance. Enjoyable staff and supervisors to work with.
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Horrific.
Youth Advocate (Current Employee) –  Buffalo, NYNovember 16, 2015
Worse experience ever. Lacks authenticity towards meeting students academic goals.
Would not recommend. Dangerous work environment. Unsupportive management.
Pros
Working with yourh; making a difference.
Cons
Incompetent management. Low pay.. Last minute decisions on overtime pay vs flex time.
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Terrible
YCP1 (Former Employee) –  NYJanuary 6, 2016
Not enough workers. Worked double shifts. Broken arm various bruises and contusions. Patients are not held accountable for bad behavior. They are coddled not helped.
Cons
No breaks
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I love My job
Partner Service Operator (Current Employee) –  Rochester, NYDecember 21, 2015
Hillside has a lot to offer their employees!! the benefits are great and the pay is excellent...they provide great training so you can prosper on the Job
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Supporting the youth in the unit and providing supervision.
Youth Care Professional 3 (Current Employee) –  Rochester, NYNovember 17, 2015
I supported the youth in the residential treatment facility including teaching life skills and independence skills.
Pros
Great team
Cons
none
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Fun Place to Work-- so rewarding!
Intern- Youth Support Professional (Former Employee) –  Romulus, NYJune 16, 2015
Working with youth on a daily basis is not easy, but doing it at Hillside is a great experience. Working at Hillside gives individuals the chance to work with youth who are often forgotten about or not given attention. It gives you a chance to make a difference in people's lives on a daily basis.
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The rewards of human services
Senior Direct Support Proffessonial (Former Employee) –  Clarence, NYApril 9, 2015
This job was a self rewarding job I learned that assisting people with disabilities will gave a sense of purpose. Everyone co- workers and management worked together as a team to make sure children in the group home was completing goals towards their development. The hardest part was part was me not being able to fix situations that were out of my control, such as family issues that bothered the children. The most enjoyable was taking the children out it in the community and building bonds with them. They seemed to trust me and we had a lot of times during are community activities.
Pros
community activities, free lunches, benefits, working environment
Cons
Children family issues, Dealing with behaviors
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They do great work
Registered Nurse I - Full time (Former Employee) –  Rochester, NYMarch 17, 2015
This is a very difficult place to work. The children can be very sweet or very mean and you never know what you will get. I believe in what they do but there is never enough money or time to help these kids as much as they need help.
Pros
Co-workers are kind and supportive, pay is resonable
Cons
Difficult population of children and very stressful at times
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All about who you work with.
Warehouse Driver (Current Employee) –  Rochester, NYFebruary 26, 2015
Work with great people, work under bad people. All of Hillsides problems stem from absolutely dreadful management. Management is majority composed of under qualified people who are either friends or family of other management. Management structure was dreadful as well, my department consisted of a workforce of five workers with three managers.
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Fast Paced Environment working with unique children
Afternoon Supervisor (Former Employee) –  Rochester, NYJanuary 6, 2015
During a typical shift, I was responsible for managing the structure of the daily schedule, dealing with emotionally tense situations, and training employees. I learned much about the importance of communication both with clients and coworkers. I developed exceptional de-escalation skills. It was challenging to work with aggressive youth who could become unsafe towards myself and others, but it was also extremely enjoyable to see the progress and accomplishments that I was able to help them achieve.
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Company doing good for the children of the area
Temporary Administrative Assistant (Former Employee) –  Rochester, NYDecember 9, 2014
There were busy days and slow days depending upon the when the board meetings were. I was responsible for putting all the information for the board meetings together and making them look pleasing to the eye. All information needed to be in the proper place in the binder and every binder needed to be identical. I was able to pick up the basics of Power Point (which I hadn't used up until then) and was able to incorporate some of the uses for excel into their system to make some of their forms more user friendly. I helped organize the Superintendents day seminar, by setting up spreadsheets and plugging the information given into the right areas to make sure that all the teachers that were signed up were put into a classes that they wanted.
Pros
free breakfast after the board meetings
Cons
my assignment was temporary
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Extremely rewarding place to work
Youth Care Professional (Former Employee) –  Romulus, NYJuly 5, 2012
This environment can be challenging at times, however, you remember every day that you step into the workplace that you're making a difference in lives of child that needs your mentorship, guidance, support, and/or compassion. This makes everyday worthwhile. There are more fun moments working with the children than challenging. It teaches you how to be creative and get back in-tuned with your inner-child. This is done so by thinking of/brainstorming fun developmental activities, or participating in campus events. Overall, this is a great place to work.
Pros
great compensation;
Cons
inconsistencies in training of new staff and leadership methods.
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Opportunity to make a remarkable difference with kids and families.
Human Resource Manager (Former Employee) –  Rochester, NYMay 1, 2012
As with any growing not-for-profit there is a little bit of the family feel lost with every expansion. A core of dedicated employees make the service provided second to none in Western and Central NY. As a long time HR professional I was given opportunities to connect with teams and services across the organization. Each had a slightly different culture, but the expectations of employees was consistently high.
Pros
flexibility and team support
Cons
not always given positive feedback by leadership
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Great Learning Experience
Youth Care Proessional (Former Employee) –  Hopewell, NYApril 3, 2013
I worked the overnight shift fulltime as well as being a mother of 3 and a full time student. This job was very flexable and understanding when it came to family. It was a great atmosphere for the most part. As any job there were barriers with communication and being on the same page as other employees. Overall a great experience and would go back if the opportunity was there but because i relocated to GA to be with my family, NY is not in the picture as of now.
Pros
great coworkers and management
Cons
barriers
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not a place you want to work to advance career
Direct Support Professional (Former Employee) –  Clarence, NYJanuary 12, 2013
2 of the managers out of the three were decent, actually cared. The other was a joke. The unit manager would fire and hire people from his previous employer. A lot of drama and favoritism. Never any opportunity for growth. Hours are unstable along with schedules. One month you have 40 hours, next month you get 30, And you're days are switched. No bonuses or incentives.
Pros
only 4 day work week, consumers are great
Cons
unit manager is awful, don't care about employees, benefits are expensive, never able to advance in career, a lot of things swept under the table
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Long hours, little pay, horrible staff
Residential Socio Therapist (Former Employee) –  Clarence, NYJuly 21, 2012
Help residents with morning hygiene, helped residents prepare breakfast and complete chores, participated in recreational activities, helped residents prepare lunch and dinner, taught residents life skills.
Pros
working with troubled youth and trying to make a difference in their lives
Cons
uneducated staff, verbally aggressive staff toward residents, never saw house manager, long work hours
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fun work palce
Youth Assistant (Current Employee) –  Rochester, NYMarch 16, 2015
you can learn a lot and gain a lot experiences, by working for the company. I enjoy going to work for this agency. great mangmenat, as well as co workers.
Pros
making a diffrence
Cons
ther children
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Overall rating

3.8
Based on 33 reviews
5 stars
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1 star

Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.5
Job Security/Advancement
2.9
Management
3.3
Culture
3.7

Hillside Family of Agencies Reviews by Location