Hillside Family of Agencies Employee Reviews

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Terrible management, no communication.
Youth Care Professional (Current Employee) –  Varick, NyFebruary 13, 2017
Working at Hillside can be enjoyable at times if you are able to develop a positive relationship with the youth you oversee. Although, if you are an overnight staff, specifically at the Varick Campus, don't expect to enjoy your job very much if any. Not only is the overnight management highly and immaturely prejudiced, but there is disturbingly poor communication. There is little to no communication between both management and day staff when it comes to keeping the overnights in the know. On top of that, overnight staff are the only ones whom the rules are enforced upon. I have no doubt it can be an enjoyable employment opportunity, although without the communication and sense of support and value, this job is certainly not worth the effort seldom few put in. The pay isn't much motivation either. A potential future employee's success at Hillside is sadly almost solely dependent on who their direct management is and what their relationship with said person is like.
Pros
Youth
Cons
Poor management, poor communication, no value of employees
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I love working at Hillside it is just a very long way to travel
Youth Care Professinal and school staff (Current Employee) –  Romulus, NYDecember 19, 2016
The most enjoyable part of my job is to see how I can make a difference with the youth who reside at Hillside. The management is great and always is there to listen and to help in any way possible. The hardest part of the job is not being able to separate work from my natural instincts of wanting to take so many youth home with me. My co-workers are awesome and I learn from them everyday.
Pros
The youth
Cons
The pay and the drive
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Good place to work
Program Manager I (Former Employee) –  Penn Yan, NYNovember 15, 2016
Hillside is a strong employer to work for. The management in the outpatient program is supportive and works to develop professional development of their employees.
Pros
Good benefit package
Cons
hours
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Great workplace amazing people and managment.
Youth Care Professional (Current Employee) –  Romulus, NYFebruary 3, 2017
Great team work
Amazing support from managment
Great hours
Fun atmosphere.
Reliable team and support
Easy to move up in positions if you are a good staff
Pros
Working with developmentaly challanged kids!
Cons
Could get paid more
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The rewards of human services
Senior Direct Support Proffessonial (Former Employee) –  Clarence, NYApril 9, 2015
This job was a self rewarding job I learned that assisting people with disabilities will gave a sense of purpose. Everyone co- workers and management worked together as a team to make sure children in the group home was completing goals towards their development. The hardest part was part was me not being able to fix situations that were out of my control, such as family issues that bothered the children. The most enjoyable was taking the children out it in the community and building bonds with them. They seemed to trust me and we had a lot of times during are community activities.
Pros
community activities, free lunches, benefits, working environment
Cons
Children family issues, Dealing with behaviors
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promotes a work/family life balance
Service Integrator (Current Employee) –  Rochester, NYOctober 18, 2016
department screens youth for residential and community based school settings. Meets with families on a regular basis to identify needs and determine if program can meet those needs.
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Good agencies to work for alot of diversty
Care Manager (Current Employee) –  Syracuse, NYSeptember 16, 2016
A typical day of work at Hillside, meet with clients daily or monthly and complete and assessments, intake paperwork and care plans. Schedule and make appointment and manage outreach of 100
Pros
Felxability
Cons
Vacation time
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I love My job
Partner Service Operator (Current Employee) –  Rochester, NYDecember 21, 2015
Hillside has a lot to offer their employees!! the benefits are great and the pay is excellent...they provide great training so you can prosper on the Job
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not a place you want to work to advance career
Direct Support Professional (Former Employee) –  Clarence, NYJanuary 12, 2013
2 of the managers out of the three were decent, actually cared. The other was a joke. The unit manager would fire and hire people from his previous employer. A lot of drama and favoritism. Never any opportunity for growth. Hours are unstable along with schedules. One month you have 40 hours, next month you get 30, And you're days are switched. No bonuses or incentives.
Pros
only 4 day work week, consumers are great
Cons
unit manager is awful, don't care about employees, benefits are expensive, never able to advance in career, a lot of things swept under the table
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Extremely rewarding place to work
Youth Care Professional (Former Employee) –  Romulus, NYJuly 5, 2012
This environment can be challenging at times, however, you remember every day that you step into the workplace that you're making a difference in lives of child that needs your mentorship, guidance, support, and/or compassion. This makes everyday worthwhile. There are more fun moments working with the children than challenging. It teaches you how to be creative and get back in-tuned with your inner-child. This is done so by thinking of/brainstorming fun developmental activities, or participating in campus events. Overall, this is a great place to work.
Pros
great compensation;
Cons
inconsistencies in training of new staff and leadership methods.
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Very cohesive team
Homefinding Specialist (Former Employee) –  Batavia, NYDecember 27, 2016
My typical day at work consisted in preparation of training materials, creating folders and assignments for prospective foster and adoptive parents to complete. Organizing and entering data into the computer program that kept track of records and documents. Developed plans which would assist in parent/parent, parent/child working relationships. Gathered information on clients; history, childhood background, completed psychosocial evaluations and wrote home studies on each individual certified by myself. Contacted references on applications, performed personal investigations on clients, ran criminal reports, inspected driver's licenses and locations of backgrounds. Certified and recertified approved clients' to become and maintain certification for fostering children. Visited homes to ascertain the safety of the home and was careful to note when inspections of the home needed to be completed and/or if hazards needed to be addressed in the home. Set up meeting times for certification classes, community events, reached out to local businesses, recruitment, joined and took responsibility in attending coalition and team meetings where we would be allowed to make suggestions on where and how budget monies would best be spent within and outside of the agency. Spoke with and advocated for staff and clients (parents) of children during meetings, dissolving any conflict/issues among staff/clients. I learned about assessments and how to gain individual while building a trusting repot with clients and staff members. The most difficult part of the job was trying to be different places for  more... meetings and keeping up with certification deadlines and requirements. The most rewarding part of the job was to see a child smile in contentment of placement into their new home.  less
Pros
Happy children and parents
Cons
Sad children and unhappy homes.
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I learned many skills while working here
Afternoon Supervisor (Former Employee) –  Rochester, NYMay 4, 2016
It is exciting to be a part of children's lives, especially when they are in great need of positive role models. I enjoyed my time working here but learned that it was not a great fit for me.
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typical work day
Mentor for youth (Current Employee) –  NYJanuary 2, 2016
A typical day at work would follow coming in, checking emails, get a run down on what is planned for the youth that day, check what youth are there and what youth are on home visits or off campus, room checks making sure youth have a clean room so that they are elligable for any groups, slots witch include games, arts and crafts etc. Passing out dinner, making sure chores get done, making phone calls one on one with youth to their families, case workers or school district. Bedtime routine around 730pm making sure all bed time meds are taken and making sure all youth get a bed time snack. 15 minute room checks start when all youth are in their rooms for the night.
Pros
transports to dinner, fun activites
Cons
restraints
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Great place to work
Resource Group team member (Current Employee) –  Rochester, NYDecember 27, 2015
Seeing kids and families change and grow and know you were able to assist them is the best feeling in the world. I have seen families come back together, kids graduate from high school after having been deemed very unlikely to do so, kids getting reunited with a father they never knew, new young employees growing into mature high performing staff members, and lots more.
Pros
senior management asks for feedback and acts on it
Cons
some really sad situations
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Exciting, fast-paced environment
Youth Advocate (Current Employee) –  Prince George's County, MDMarch 17, 2016
Nothing is ever the same, and the students make the days exciting.
Fast paced, rewarding, stressful if you don't know how to plan your schedule and pace yourself.
A wonderful place to work, with Director of Operations who is committed to excellence, but also cares about the feelings of her staff.
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On going building repair, with job secuirty
Maintenance Technician (Current Employee) –  Rochester, NYFebruary 28, 2016
Assist in keeping buildings in full operational mode by providing quality installation of all facets of maintenance. Enjoyable staff and supervisors to work with.
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Snell Farm is great & staff supportive & friendly. Expectations for the nurse manager difficult to achieve with conflicting leadership.
Nurse Manager III (Former Employee) –  Bath, NYDecember 24, 2014
Arrive between 7-8am. Review emails, assess & see students with urgent medical needs.. Review requirements for each student (physicals, vision & dental appointments, HIV risk assessments, EKG or AIMS, immunizations or lab work) and accomplish as many tasks as possible. Gather required documents for preparation of youth discharge. When a youth is discharged, receive a new admission on the same day. Documentation of youth issues/complaints & treatment results whenever time allows, often at the end of the day. Call and mail parent & county consents for new treatments or medical procedures. Pass prn medications. Review med omission/error reports, medical incident reports. Keep in contact with supervisor at Rochester office regarding daily activities. With the assistance of the one and only support staff for the health office, review, order and enter new medications to unit's records for staff to administer.Consult nurse practitioner and psychiatrist for youth complaints, accidents, incidents, and medication issues. Input data into several databases. Check emails at noon and end of day (5-6pm). Receive 1-3 phone calls a week outside of work hours related to accidents or medication questions for staff. Attend staff and managerial meetings.
I learned about residential psych care and medications. I also learned that even though people say they want your input and honesty, they only want the positive side. Management can be empowering but frustrating. Co-workers want respectful, knowledgeable and kind leadership. The hardest part of this job was dealing with the lack of understanding
  more... and support from the leadership. They want results, not the complaints. The most enjoyable part of this job was managing the chaotic office and working with great people, including the youth.  less
Pros
The salary is good, paid time off is good, there is autonomy which includes some flexibility in hours worked.
Cons
No breaks due to the workload, the 24/7 on-call requirement, limited support from leadership.
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Horrific.
Youth Advocate (Current Employee) –  Buffalo, NYNovember 16, 2015
Worse experience ever. Lacks authenticity towards meeting students academic goals.
Would not recommend. Dangerous work environment. Unsupportive management.
Pros
Working with yourh; making a difference.
Cons
Incompetent management. Low pay.. Last minute decisions on overtime pay vs flex time.
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Terrible
YCP1 (Former Employee) –  NYJanuary 6, 2016
Not enough workers. Worked double shifts. Broken arm various bruises and contusions. Patients are not held accountable for bad behavior. They are coddled not helped.
Cons
No breaks
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Great Learning Experience
Youth Care Proessional (Former Employee) –  Hopewell, NYApril 3, 2013
I worked the overnight shift fulltime as well as being a mother of 3 and a full time student. This job was very flexable and understanding when it came to family. It was a great atmosphere for the most part. As any job there were barriers with communication and being on the same page as other employees. Overall a great experience and would go back if the opportunity was there but because i relocated to GA to be with my family, NY is not in the picture as of now.
Pros
great coworkers and management
Cons
barriers
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Overall rating

3.8
Based on 41 reviews
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Ratings by category

Work/Life Balance
3.8
Compensation/Benefits
3.6
Job Security/Advancement
3.0
Management
3.4
Culture
3.7

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