Hilton Miami Downtown Employee Reviews

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productive
Front Desk Agent (Current Employee) –  Miami, FLSeptember 29, 2016
Learned a lot about selling products, and being part of a team
I gained knowledge and was able to meet the needs of clients and have them satisfied with great customer service.
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Hilton
Manager on Duty/FOS (Former Employee) –  Miami, FLAugust 3, 2015
Assuming manager on duty responsibilities when assigned, assisting the front office manager by handling special requests, group blocking and unusual circumstances, training all new front desk clerks, providing guests with outstanding guest service, efficient and effective registration and billing services, organizing the activities of front office team. Monitoring the front office team members to make sure all guests receive prompt and personal recognition, recruit, interview and train team members, assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly, Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
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Overall rating

5.0
Based on 3 reviews
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Ratings by category

Work/Life Balance
5.0
Compensation/Benefits
5.0
Job Security/Advancement
5.0
Management
5.0
Culture
5.0

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