Pros: Free lunches, good benefits, travel discounts
If you have the right temperament, hospitality is a wonderful industry. I spend my days making memorable travel experiences, reacting to situations with a moments notice, jumping into different roles, and making the impossible possible. The Hilton culture supports employee empowerment, and trusts the staff to take ownership of any situation that presents itself. We work as a team and nothing is beneath any of us. Whether it is picking up a piece of trash in the lobby or making arrangements for VIP guests, we are all dedicated to creating an environment of supreme service. Giving so much of oneself on a regular basis can be taxing, maintaining a smile and positive attitude is not always easy, and you may go days feeling under appreciated, but these are short lived sensations and if you can muster through them, the rewards are big. Advancement is very possible and swift, managers have an open door policy if you need guidance or just to vent, and I love my co workers. Overall, I am thrilled with my position as concierge at the Hilton, and am loyal to the tools this company has provided me. I will be with them for a while.