Guest Service Agent (Current Employee), Ashburn, VA – August 7, 2013
Pros: wonderful and helpful co-workers
Cons: wish the pay was more.
Every day has different challenges. I enjoy showing guests how to take advantage of our location to have the best stay as well as how to best use our amenities. Some guests can be overly-demanding or aggressive, but for the most part, the guests are great!
Front Desk Agent (Former Employee), Lithonia, GA – December 22, 2014
Pros: discount hotel stays
Cons: poor management
Poor Management Communication • Welcoming guests to the hotel in a polite, friendly and helpful manner. • Dealing with late arrivals and assisting with early check-outs. Check out departing guests using the hotel’s accounting system. • Taking payment from guests in the form of cash or credit cards. • Answering telephone inquiries promptly & professionally – more... & transferring calls on. • Being a point of contact for guests should they have any queries. • Arranging for brief tours of the hotels rooms and facilities. • Operating switchboard and directing calls appropriately. • Dealing with and resolving customer complaints. – less
Hostess (Former Employee), San Diego, CA – December 18, 2014
Pros: free lunches, breakfast and annual catered employee appreciation day
Cons: low pay and no matching 401k. seasonal/no consistent hours.
As a Hostess at the Hilton Harbor Island Drive, I gave excellent customer service in making sure our customers received the best service and satisfaction. Always greeted with a smile and a positive upbeat attitude, the customers enjoyed our wonderful atmosphere and dining experience. I greeted, seated and made sure clients were satisfied by making sure – more... they were happy before leaving our restaurant by asking them how their experience was and listening to their feedback. I made sure our breakfast buffet was clean, stocked. I assisted the servers, bus person and banquet staff when needed and accommodated large parties and special VIP seating. Mostly all our customers had positive feedback. I trained the new hires Host/Hostesses and completed special projects for the Director. Management was very helpful, kind and caring and made sure everyone completed their work. My co-workers were friendly and easy to work with, we worked as a team when things got hectic and we all enjoyed and grew with each other over time. The hardest part of my job was to leave it, but unfortunately I had no choice. Although, I will truly miss the co-workers and my Supervisor's at the Hilton, I am eager to move into new and challenging position. – less
Love working for the company fun environment we have always got our work done and some. I love jumping in and helping out, Sales is a busy job you have to live and breath it to find your way i learned alot from making a mistake or two. In future i would like to work for Hilotn corporate and not a privetly owned property
Room Attendant (Former Employee), Chicago, IL – December 17, 2014
following procedures in cleaning room to requirement . friendly work Enviroment Empolyes very friendly and helpful. working in timely matter to get the job done ,presenting quality work. the hardest part of the day entry level work but overcoming with training, and evalution
Assistant Director of Housekeeping (Former Employee), Los Angeles, CA – December 15, 2014
Pros: great benefits
Daily Pre-Shift with Staff, Daily Inspections, Maintaining standards of cleanliness, Manage over 100 employees, Performed weekends MOD,Monitored day by day operations, Assumed control and responsibilities in absence of Director.
Internship (Former Employee), San Bernardino, CA – December 13, 2014
I only had this job for a few months, but it was already a exciting new experience. I was an Intern for this Hilton hotel in San Bernardino before it went under new management. I was working from house keeping, to kitchen management , to scrubbing doors in the catering halls. i was a high school student so this felt new to me but came easily. This open – more... my eyes to the possibility to of working as an Event planner. No one could ever forget there semi first job. – less