Hinduja Global Solutions Employee Reviews

Found 314 reviews matching the search
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Work summary
Technical Support Associate for GoPro (Current Employee) –  El Paso, TXJune 22, 2017
Working here is easy but no stability i have nothing bad to say aout this company everything else is good nothing really to say abouyt this company it ok
Pros
schedules
Cons
stability
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Will miss working for this company
Team Lead/Trainer (Current Employee) –  Peoria, ILJune 20, 2017
I have loved working for HGS. I have made some amazing friends and learned how to be a reliable and effective leader and trainer. The management is amazing and supportive. Work is challenging but not too hard. And everyone pulls together to make things run smoothly
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Working here is peachy...
Customer Service Representative (Former Employee) –  Peoria, ILJune 19, 2017
Typical work day includes the normal call center mumbo jumbo, get coffee, clock in, sign in, at your proper account of course and takes calls in a friendly and consistent manner
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I hated it
Customer Service Representative (Former Employee) –  Peoria, ILJune 10, 2017
They combined about 5 computer programs as a last ditch effort to keep the Toshiba account. If management had OK'd it sooner, the account might have been saved. Kuddos to the computer programmers, but 10 thumbs down to management who took too long.
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Decent job and ok pay
Customer Service Representative (Current Employee) –  Peoria, ILJune 10, 2017
Get to help people out with products used in everyday life. TVs, faucets, gum, blood pressure monitoring devices, etc.
HGS is companies that want to have a call center in the states with competitive (low) pay. Their main HQ is in India.
Pros
two paid and one unpaid breaks, discounts on merchandise
Cons
Attendance policy, temperature of building, low pay
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Productive and relaxed work place
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) –  Peoria, ILJune 7, 2017
On a typical day at work you would walk in and would usually be greeted by everyone depending on the time of day. You have multiple helps surrounding you as well as given an extension and a chat room for any questions you may have. You go through two weeks of training for whichever account you may work for. They definitely make the job much easier than it is.
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They work with your school schedule
Customer Service Professional (Current Employee) –  El Paso, TXJune 7, 2017
They work with your school schedule. Provide them with your schedule and they will do their best to make sure you still get hours. Enjoy your time there.
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Customer Service
TEAM LEADER, OPERATIONS (Former Employee) –  Peoria, ILJune 7, 2017
Must be able to be professional at all times and handle various customer situations. Must be trustworthy and detail orientated. There are various accounts and industries to work for but must be able to resolve customer issues in a professional manner. Computer and typing skills are a must. Must be able to communicate effectively and professional orally and written.
Pros
Friendly work environmet, Professional
Cons
Must be able to sit for long periods of time, prepared to handle back to back phone calls from customers.
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Not good experience
Collections Manager (Former Employee) –  Peoria, ILJune 7, 2017
Under paying at all positions
poor training system
little advancement
incentive system drives unethical behavior
low base salaries at all levels
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always on top of things and advancement opportunities
Customer Service Representative (Former Employee) –  El Paso, TX 79936June 1, 2017
HGS is a great place to work there is a lot of advancement opportunities and management is always there to help you with any issues you may have. The work schedule is great and there always willing to work with you on any issues you may have.
Pros
great schedule fun place to work at
Cons
far away parking lot
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Decent employment
Customer Service Representative (Current Employee) –  Peoria, ILMay 30, 2017
All in all not a terrible place to work if you need a job. Their policies on unscheduled time if you should happen to fall ill are extremely tough, which was probably the one thing I strongly disliked.
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Terrible place
Customer Service/ Lead Operator/Quality Assurance (Current Employee) –  Peoria, ILMay 29, 2017
This place is a joke. You will not advance anywhere in that company unless you know someone of unless you hang out with management. The management there is very unprofessional and has relationships with reps and management above them. Most of the managers will throw you under the bus in a second. I would not recommend this job to anyone.
Pros
None
Cons
HR will not help you because they are friends with management. You are just a number to them.
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nice setting
Customer Service Operator (Former Employee) –  Peoria, ILMay 24, 2017
good place for fill-in job if you can handle customers over the phone,
private desk, nice break area. training could use help, high pressure during peak hours;
Pros
nice environment
Cons
breaks not easily scheduled, callers can be rude.
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Great place with great employess
Web-site Customer Service (Former Employee) –  Waterloo, IAMay 23, 2017
The people at HGS were amazing. The team atmosphere was great and you were rewarded if you did good work. The only downside was the pay. They didn't pay you enough for the kind of work you did and the abuse you took over the phones.
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They really care about their employees
Medical benefit specialist (Former Employee) –  El Paso, TX 79936May 21, 2017
The management really cares about the employees. They always encourage excellence and reward you for it. Lots of incentives. The company brings their employees lunches, pens, shirts, ect.
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work
Customer Service Representative (Current Employee) –  IllinoisMay 19, 2017
We handle incoming calls and assist the consumers. We send out coupons to consumers. We handle the consumers concerns about the product and send coupons.
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Hgs
Quality Assurance Analyst (Former Employee) –  El Paso, TXMay 16, 2017
Gained quality assurance experience.
Detailed oriented and team work based company
employee appreciation is a great culture that drives HGS
friendly and comfortable environment
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Fast pace
Call Center Customer Representative (Former Employee) –  Peoria, ILMay 3, 2017
Great for young adults who are interested in the customer service field. Monitoring on every phone call. Great training to prepare you for the floor.
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Decent company with friendly atmosphere
Customer Solutions Representative (Former Employee) –  Peoria, ILMay 1, 2017
Hinduja Global Solutions (previously affina) is a customer call center with reasonable pay and a friendly laid back working atmosphere. Dealing with customers can be challenging and stressful at times depending on what account you are working for but overall it is a fairly decent company to work for.
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Entry Level Reliable Work
CSR (Current Employee) –  Peoria, ILApril 25, 2017
It's a call center. Depending on whom you are is whether or not you will advance in the company; even if qualified if not a favorite will not move up.
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Overall rating

3.6
Based on 1,348 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.2
Job Security/Advancement
3.4
Management
3.3
Culture
3.5

CEO Approval

72%
542 ratings
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