Pros: awesome atmosphere, free coffee and tea, customer satisfaction, learning about merchandise and advertising, flexible hours.
Cons: horrible treatment from co-workers and boss.
A typical day would require opening the store, counting money in the safe, and counting money for the registers. Setting up the day for your current employee, and as a supervisor you are fully responsible for everyone else. Then, HMS also runs a travel store, and you would do the exact same thing for that. I would make sandwiches, yogurts and back up – more... of anything we needed for Starbucks that day. Also, taking care of customers who have questions or problems of any kind such as with the store, their drinks or merchandise. I would also advise and teach my co-workers new recipes and ways to help keep the store clean and the customers satisfied. The hardest part was being a leader for people who have worked there 20+ years because you do not have them listen to you. The most enjoyable part was making people happy in ways that I could touch their day with a Starbucks drink. My co-workers slowly got fired or quit, and the ones who stayed were somewhat hard to get along with. My boss was only doing his job, but the company came first and not his employees. – less