Bar Manager (Former Employee) – Taunton, MA – June 27, 2017
Worked for years as a lower-tier employee before being promoted, and the job and management were wonderful. It was a fun environment, lots of benefits, holiday parties, the whole package.
The CEO changed a while back and has proceeded to drive the workplace into the ground. Now focused intensely on profits with no regard for employees or the limitations of the job, and yet full, perfect customer satisfaction is demanded. Lower management is put in a constant catch-22; increase profits at the expense of customers, until those customers complain, then it's your fault for not focusing on meeting guests' needs.
Absolutely zero accountability from upper management, and they treat you like you should be honored to work there for pennies. If ownership changed hands again, I would go back in a heartbeat. As is, though, I cannot recommend any position in the hotel.
Decent work environment, employee discounts - the company itself isn't bad at all
No regard for employee satisfaction, management is laughable, entirely profit-driven
Front Desk Clerk (Former Employee) – Mackinaw City, MI – June 26, 2017
Nice place to work. Friendly Staff. Good benefits. A typical work day might be fast pace lots of Guest coming in and going out. The most enjoyable part of the job is interacting with Customers who appreciate and enjoy the service we give and hearing their feed back.
Housekeeping (Former Employee) – Springfield, OR – June 26, 2017
Working at Holiday Inn was too fast paced and cutthroat for my liking. You had to completely clean a room in less than 30 minutes, but make it spotless. It is very difficult to do in certain conditions, and you're constantly competing with your co-workers for supplies and rooms and time. It's a very stressful job and it felt like management didn't care about anyone but thet guests.
Front Desk Agent (Former Employee) – Globe, AZ 85501 – June 26, 2017
Loved working for Holiday Inn , worked the front desk was also the go to person for anything and everything. checked in and checked out guests helped wit any issues anyone was having including employees and guests.
Front Desk Associate (Former Employee) – Lubbock, TX 79412 – June 25, 2017
Overall the jobs i have had so far this is one of my top ones, i have really enjoyed working here. I have had the opportunity to to interact with all kinds of different people. My communication skills have improved very much thanks to being a front desk associate. As well as my technical skills with computers, and critical thinking skills have improved. The best part of this job i believe is getting to meet new people and hearing they're summed up mini story of adventures they have experienced. And i being able to in a way offer them a place to rest after they're long days.
Points for free night, Employee discount on hotel rooms
A typical day at work for me would be to come in prepared and ready to work. I clock in and go to my assigned area to see what tasks need to be done. What I've learned from my experience working here is how to work at a fast pace and also how to resolve problems and think on my feet. Management is important to the company and its members. Good management has to be performed in order for the company to succeed. Workplace culture, being able to work with different groups of people and showing respect towards those who you work with and work for is very important. The hardest part of the job I would say is not being able to satisfy each and every customer even though I try my best to make sure that they are satisfied sometimes that still is not enough. The most enjoyable part of the job would be that I learn something new everyday whether it is about the company or the companies products. Also, being able to see the customers smile!
Good training skills, Discounts on food, Provide Scholarships for college students.
Front Desk Associate (Former Employee) – San Diego, CA – June 24, 2017
The location of the hotel brought in a diverse amount of cultures. We were next to an international college, so parents came to visit their children. I loved all the business people as well. They were from all over and had different experiences to share. They were tired from traveling and I was their first face to see. So, being able to check them in and make them feel welcome and that they needn't need to worry about anything was awesome.