A typical day at work was usually 8-10 hours a day, with overtime being mandatory on demand. I've learned about the patience, dedication and general concern you have to have to assure the customer/guest sustain a pleasant and enjoyable stay. My management was hands on, also giving the employees room to operate on their own, in order to be able to work with or without supervision. My co-workers were polite, and often helpful to other co-workers, management and guest. The hardest part of the job was taking a lunch break as require. Reason being that it would derail the pace that you've created for yourself. The most enjoyable part was meeting different personalities from all over the world on a daily basis.