Holland America Line Employer Reviews

I really enjoyed my time there. Lots of variety in my day and a great group of people to work with. I learned a lot about the cruise industry.

Booked curieses, hotels and air trasnportation for guests via a call center

As part of my Job description in Holland America Line, We are the guest services operator, we take charge of all guest inquiries, requests, concerns and complaints. Our time is very flexible though we work long hours a day, we do have a break in between and we get the chance to go ashore and that is one of the perks that we can have. Since we have a – more... a lot of different nationalities on board who works for HAL, we get to understand the cultural differences and that's one factor why we unite as team and I'm loving the fact that we enjoy our company. With regards to the management of the front office, it's systematic. However, there are some major factors that hasn't been clearly discussed to us for the new hired employes. For Example: Giving a a PIN to a crew, What is the procedure of giving a PIN. What would be the cause why superiors has to file a PIN and most especially for the manager, unfortunately sometimes he fails to be patience in handling his employees. What I've learned in working with this company is you really have to be tough. – less

This is very hard job but fun job if you single.
The job gave you experince and you can use it when you out of it.

All day sitting, not allowed to leave your desk very restricted, but nice benefits, and has on site cafe.

Tasks would vary from day to day. Some days would involve heavy sales calls and helping customers with cruises, other days would be helping them navigate the company website to get more information about the company or their destination.

Tasks would vary from day to day. A typical day included verifying there was enough product for the day verifying that cash on hand matched what it was supposed to be and that employees were put in position to maximize efficiency. The hardest part of the job would be when people didn't show up or didn't think they had to do their job. The most enjoyable – more... part of the job was the customer satisfaction. – less

We are comprised of a group of four educated and talented members from
Hungary. Our speciality is classical music but we are trained in other
genres as well.
In Hungary we did orchestra, opera, theatre and shows, making us part of
the hungarian exeptional performers. We have been employeed in the last two
years by cruise lines and they were very satisfied – more... with our performances.
We are currently looking for next employement. – less

work in shief and i learn a lot of hospitalithy ,i have good co-worker to work with,the most enjoyable of the job is make another person happy with my service.

Great Experience and is the same experience as my time with Grayline of Alaska

I loved my co-workers and working for this company but the management had absolutely no sense of direction which will ultimately be it's downfall

break fast service,break,luch service break dinner service
during sea days and port days so alike but some shifts off according with the reservations list
I learnt USPH policies Canadian health policies and Europeans too,control of waste on board ,emergency procedures on board
the hardest part is only the first week but then you feel like a fish in – more... the ocean,everything on board is enjoyable because its such as experience with lots of cultures traveling practicing languages with all guests once one try cant stop living like that it s a different life style that I like cause i am single,well you have to like service – less

Corporate structure but with a family-like atmosphere. Great management teams and flexible schedules.

I had a great time working for Holland America Line. I traveled to all seven continents and and met people all over the world. My job taught me how to work independently to create a product which I would the implement with a team.

What I have enjoyed on this job: I used to get phone calls for example at 4:30 PM or so from Australia, and I hear the , "Good morning!" You feel how the world is connected.

Great - ask me via e-mail or in person.
Learned working with people; management good.
Atmosphere good.

As a DJ entertainer, was permitted to do just that.
Entertain guests with good popular music
comradely with other crew members was easy and abundant
hardest part was keeping my diet in check
most enjoyable was entertaining guests, the thing I do best.

Working hours are day and night time because I was a dining room Steward (Waiter). When I was on the ship I learn a lot of culture and learning how to live in the defferent atmosphere with defference of nationality.And the most important things how to manage the time ,emotional,also money. We should work together as a team work to give excellent quality – more... service.The hardest part is away from the family ( Wife,children ) But the most enjoyable is traveling around the world without paying anything . Another world working on the cruise ship is very enjoyable . – less

We provide excellent customer service to all guests including the assistance to their concern, answering to inquiries, taking in-room dining orders,phone duty and doing the side duties such as preparing for embarkation and disembarkation, keeping track and ordering front office supplies, being a shift coordinator and assisting the Guest Relations Supervisor – more... and Manager with administrative works. – less

Most of the days were the same but love working directly with customers which was great.