Dialer Manager/Inventory Manager/Data Analyst
Hollis Cobb Associates, Inc. - Norcross, GA

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Hollis Cobb is a well-established and growing receivables management and collection company in the business of solving problems for our clients. We are seeking candidates for the position of Dialer/Inventory Manager at our corporate offices in Norcross, GA.

Position Summary:
Based on analytics for new and existing clients, this manager will design and implement strategies for daily collection activity while providing feedback to senior management on dialer operation, inventory management and workflow. This individual will also operate as an innovator to determine strategies to drive efficiencies and profitable revenue. Must be able to work with various internal groups and teams and have the ability to manage multiple, simultaneous projects and deadlines. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Develop and implement calling strategies to ensure inventory is worked efficiently
  • Track and evaluate trends within portfolios
  • Analyze and monitor accounts to ensure they are worked timely and correctly
  • Work to increase efficiency and productivity in areas where deficiencies exist
  • Create and evaluate dialer strategies while ensuring dialing technology is utilized at the most cost effective level
  • Provide inventory and analytical prospecting on new and existing clients
  • Produce useful operational reports both internally and externally
  • Analyze data and make recommendations based on facts presented
  • Use tests and control values to determine effective measures to increase collections
  • Work with collection managers to maintain staffing models for work coverage
  • Analyze all aspects of operational data, including data reported to and from clients
  • Ensure that accounts are in the correct location at all times; this includes account closings
  • Other duties as assigned

KEY REQUIREMENTS:

  • BS degree or higher required
  • 3+ years call center inventory management experience; must be able to apply this knowledge in the financial services environment
  • Strong knowledge of operational systems, Microsoft products, operationally related software, data analysis tools, and data management software
  • Effective skills in communication, negotiation, managing large amounts of data, decision making, good management, and skills to tackle emergencies
  • Ability to provide top notch customer service
  • Exceptional organizational skills and attention to detail required
  • Collection industry experience a must

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