Hollywood Casino at Penn National Race Course Employee Reviews

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Horrible Company to work for.
Cocktail Waitress/Bartender (Former Employee) –  Grantville, PANovember 22, 2016
One of the worse jobs I've ever had. Management sucks, employees don't matter. The fire you for anything, if you need to go to the ER, they don't care, you'll still get a point. Customers do not get what they pay for, this place is a rip off.
Pros
Money
Cons
Management, food, everything besides bringing home cash every night
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Worst job ever
Bartender (Former Employee) –  PANovember 15, 2016
Food and beverage was horrible to work in. Management sucked- employees were backstabbers. No appreciation for anyone who went above and beyond.
If you work here and get pregnant- forget it, you become useless to them.
Pros
Watching sports on TV's
Cons
No breaks, barbacks sucked-Andre was a waste of space
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Horrible Management, No Advancement, Crummy Staff
Cage Cashier/Main Banker (Former Employee) –  Grantville, PAAugust 23, 2016
I enjoyed the customer service and working directly with people, but the coworkers that have been there forever are jerks and won't help you. If you are a young female, pretty much expect to be hit on by creepy security guards. The management does not care about staff and you are basically disposable. Your voice won't get heard if you have an opinion. The food in the employee cafe is HORRIBLE. You only get 2 shirts for part time work. Its hard to get time off, and you need to put PTO in MONTHS ahead of time, and they still might deny it. I worked there for 3 years and was no where near getting to day shift. The tips for cashiers are also consolidated, so when I got that $400 tip, I gave it to all the other workers.

Some staff members are nice though, people on your level anyway. And they do try to give lots of trainings to keep you up to date. They did work well with my college schedule.

Personally, if you have a degree or have some work experience do not work here. If you can get anywhere else that makes the same or more, go there not here. But if you are just 18, are in college, or are looking for some extra part time cash, this place isn't so bad.
Pros
Lots of training, some good coworkers, nice work through college
Cons
Bad management, bad food, crummy long-term employees, no advancement, hard to take time off
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Nice place to work, no social life
Cashier/Customer Service (Current Employee) –  Grantville, PAAugust 12, 2016
The job itself is pretty decent. You have your typical work related gripes but it's not bad. Unless you work Grave shift. The employee café is poorly staffed so good luck getting a decent lunch if you didn't bring one. If you are on Grave shift you are either working or asleep. Kiss your social life goodbye. The managers are friendly and encouraging but don't ask for time off. You need to submit requests off months ahead of time. Even then it's not a given that you'll get it. Forget it if anything pops up (like life likes to do) because you won't have off.
Pros
Great work environment, great coworkers
Cons
No Social life
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Poor managenent from top to bottom with a complete lack of consideration of the employee
Security Officer (Current Employee) –  Grantville, PAAugust 8, 2013
The best part of this job is the ability to interact with guests. Everything else leaves a lot to be desired. SOP changes daily, even by shift or supervisor. Communication between departments is non-existent and the company as a whole is solely concerned on making money, no matter the cost to the employees. The healthcare and benefits offered to the employees come and a cost that is far too much and covers very little!
Overall the company is dysfunctional in nearly every way.
Pros
Fun aduly environment
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Takes care of its employees
F&B (Current Employee) –  Grantville PaMarch 3, 2013
Has benefits available for full time and part time employees. Values part time employees as much as full time. Monthly and yearly awards for team members. Gave $5000 to the Star of The Year! Flexible scheduling and fun people to work with.
Pros
work hard and you are appreciated
Cons
bad employees are not always dealt with quick enough
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Only part time opportunities available
supervisory (Current Employee) –  generalFebruary 20, 2013
Mgmt structure is negligent at understanding true needs of the business scope. Many supervisors/managers are "running scared"
of their positions and are simply puppets and show no ability to make stable decisions. Seems to get anywhere in the organization its WHO you know vs what skill set yourself can bring forth.
Pros
facility is a close commute, the general staff is great to work with
Cons
no benefits afforded at the part time level, mgmt is focused on doing whatever it takes to "save their skin"
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Very Productive and fun place to work I really enjoy myself
Table Games Supervisor (Current Employee) –  Grantville, PAJanuary 1, 2013
I have a great time there I would recommend people to go there
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Great company to work for
Poker Manager (Current Employee) –  Grantville, PASeptember 24, 2012
Management does a great job of identifying and developing productive members of staff. Compensation and benefits are outstanding. Company makes solid business decisions and can be counted on to advance in the marketplace.
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Overall rating

2.8
Based on 10 reviews
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Ratings by category

Work/Life Balance
2.7
Compensation/Benefits
2.8
Job Security/Advancement
2.3
Management
2.4
Culture
3.1

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