All about the physicians and executives
Office Staff (Former Employee) – Kingsport, TN – June 16, 2016
Constant layoffs, insurance department outsourced to India, customer service for insurance is terrible now, more pressure on office to do the work that India cant do, took away the payment plans through Carepayment, cant get an efficient way for patients to make payments online, patients always unhappy with HMG and management doesn't do anything to fix the problems. Hardest part of the job was not having the support of the executive management. Typical day is always having to explain to patients what is wrong with something, why they didn't get their prescription, why they did not receive a call back.
poor management, no resolution to problems, favoritism