Pros: verbal judo, banking experience, sales, call center, knowledge of health savings
Cons: basement without windows, typical desk job, low power and enforcement when system is down
The work area for me was in the basement for the bank. I would spend almost all nine hours in the basement accepting almost all incoming calls from customers. It was only during certain conditions that I would call out-bound towards customers. Whether it was calling back a customer about their inquire earlier or if something were to happen to someone's account that was seen as important for the customer to know about such as: fraud,debit card malfunctions or alerts, account changes, etc. I would start my day with opening up my phone line for incoming calls first. That way the phone would be open and if my other co-workers needed to get something done, they could and the customers would not be on hold. I would handle customer information, transactions and inquires from all who called through my line. I would help out the Health Savings Account associates with their line of work given there were only two workers in that area for the whole bank. I was fast and ambitious to work so my reliability was without question in the HSA department. After my work day was done, I would try to make the last hour to thirty minutes available to call back any customers that requested my assistance before I was gone from work. After all my work was done, I arrange my work on my desk for the next day that way when I walk in, I have everything ready without delaying the customers' time on the phone line.