Banking, Collateral Specialist (Former Employee), Eugene, OR – July 2, 2014
Pros: good working culture.
Cons: missed the libertybank leadership after fdic took it over.
My banking career started in 1997 with Centennial Bank, which was purchased by Umpqua Bank in 2004. Was hired by LibertyBank in 2004, and it was merged with Home Federal Bank in 2010. I have loved working in this industry.
Business Banking Relationship Manager (Former Employee), Eugene, OR – June 5, 2014
Develop new client relationships, while expanding a portfolio of existing clients with annual revenue in the $1 million to $10 million range. Develop centers of influence to attract new clients, work with four area branches to identify new clients, and pursued individual marketing efforts to identify profitable accounts for the bank. Working with a – more... client's financial information I was able to develop a comprehensive understanding of a client's needs and ability to service the loan repayment based upon trend analysis, collateral valuation, and market conditions. Other duties included maintaining proper documentation, compliance with federal and state laws, and the preparation of monthly reports.
During my two years with Home Federal Bank I assisted my clients by providing a high-level of customer service as they transitioned from Liberty Bank to Home Federal Bank during an economic cycle that was less than ideal. I worked with my clients to insure their needs were addressed timely and accurately. At the same time, I maintained a profitable portfolio of loans for the bank, with less than 0.5% delinquency. Many loan accounts have regular reporting requirements for loan administration; my portfolio was kept current on the receipt and analysis of financial statements as well as reporting to Credit Administration on issues, concerns, or trend changes. – less
Customer Service Representative Cleveland, OH (Former Employee), Austin, MN – May 15, 2014
I would get to work with a positive attitude. Dealing with customers, cash handling, depositing, withdrawing, opening and closing accounts, customer complaints, referrals to open new accounts. The management in my position was wonderful, she trained me and once I got the hang of it the supervisor will always give me a task which I always accomplished. – more... I was always trustworthy. I always worked with my co-workers as a team. Their wasn't anything hard for me in the job because I will always challenge myself to do better in everything I do. I say the difficult thing in a job is not even trying to do nothing. The most enjoyable part of the job was the service I gave to the customers, they would always leave with a smile. – less
Customer Service/Teller (Former Employee), Shreveport, La – January 15, 2014
Cons: nothing organized, poorly run branches along with higher ups. very outdated do not protect customers from fraud
need to get rid of the outdated system along with the outdated people. catch up to the times of real banking, real customer service. There a reason why this bank been around for years in this area and no one ever heard of it and the lack of customers. NO fraud protection for customer and talk to you like you are a thief when it happens to you.
Teller (Former Employee), Home Federal Bank – November 19, 2013
Pros: amazing customers
Cons: cliques, no business/personal seperation, constant belittling
Most condescending and unorganized place I've ever worked. No one followed the same guidelines and rules were often not followed or made up on the spot. The amount of backstabbing and drama that went on was unbelievable. The hardest part of the job was relaying information to customers that had been doing something else for such long periods of time. – more... The most enjoyable part was the relationships built with the customers. – less
My main focus of my daily job is to manage a team in the Loan Servicing department. I want to make sure that I give them every opportunity to excel and improve in their job role. I love my job. My supervisor makes it easy to come in each day and know that my opinion is valued. I appreciate the feeling she gives me to let me know that I do succeed at – more... my job and that she trust my judgement and ideas. The hardest part of my job is the unknown. Every day is different but I use this as positive aspect of my job. I love the change in my daily tasks. I like being able to help out on company wide projects and see them to the end by implementing my ideas on how to complete the tasks in an organized and successful manner. One of my most enjoyable tasks is creating procedures for tasks. I have written over 100 procedures that are used on a daily basis. It is my way of putting my teaching background into action. – less
Great place to work but very little room for advancement.
Bank Service Assistant (Former Employee), Sevierville, TN – June 21, 2013
Pros: very laid back atmosphere, great co-workers
Home Federal was a secure stable bank that has been very well ran for years. They had great benefits and offered multiple classes and training sessions so you were able to learn as much as you wanted, but there was hardly for room for advancement after you took them. Although the security of the bank and the work environment was good, the main issue – more... for me at Home Federal was the products and services they offered. There were very few times I could offer a product that I felt would benefit the customer and be in their best interest. Because they were such a stable bank I think the had no need to be competitive with the surrounding banks or update what they already offered. I want something I can be proud of and know that I am offering something that will truly benefit the consumer and also work together with todays technology. – less
This company is focused solely on sales. Management will tell you if they don't need it then don't sell it but on the other hand if you don't hit your goals on a consistent basis you will be fired. The goals are completely unrealistic and change on a daily basis making it even more difficult to achieve them. The branch I worked for had three managers – more... and all were on a different page. 2/3 of the management team bullied anyone who was not a favorite employee of the branch. Certain people were singled out on a daily basis, repeatedly pulled in to the managers office and threatened with write ups. I have lost count of how many times I have seen the ones singled out in tears! I even had one of the managers call me stupid right to my face. You are so stressed out that most of the time it made it hard to go in every day. – less
Fed-Line Operator (Former Employee), Prineville, OR – March 11, 2013
Pros: good life/ work balance-convenient location
Cons: the pay was horrible
There was alot of responsibility with the job, and the pay was not good. I was underpaid by a long shot. And since part of my job was to correct the mistakes in the branches, I had always hoped they would hire competent tellers, which didn't always happen.
Customer Service Manager (Former Employee), Boise, ID – February 6, 2013
Pros: free banking
Cons: not flexable
• Set individuals up with new accounts including: checking, savings, CD’s, prepare for loans, and general customer service • Advanced status quickly from Bank Teller to Customer Service Manager • Trusted with large amounts of money, vault codes, and customers personal information • Help resolve customers financial disputes and disagreements • Internal – more... marketing to drive new business – less
Call Center Representative (Former Employee), Nampa, Idaho – January 5, 2013
Pros: verbal judo, banking experience, sales, call center, knowledge of health savings
Cons: basement without windows, typical desk job, low power and enforcement when system is down
The work area for me was in the basement for the bank. I would spend almost all nine hours in the basement accepting almost all incoming calls from customers. It was only during certain conditions that I would call out-bound towards customers. Whether it was calling back a customer about their inquire earlier or if something were to happen to someone's – more... account that was seen as important for the customer to know about such as: fraud,debit card malfunctions or alerts, account changes, etc. I would start my day with opening up my phone line for incoming calls first. That way the phone would be open and if my other co-workers needed to get something done, they could and the customers would not be on hold. I would handle customer information, transactions and inquires from all who called through my line. I would help out the Health Savings Account associates with their line of work given there were only two workers in that area for the whole bank. I was fast and ambitious to work so my reliability was without question in the HSA department. After my work day was done, I would try to make the last hour to thirty minutes available to call back any customers that requested my assistance before I was gone from work. After all my work was done, I arrange my work on my desk for the next day that way when I walk in, I have everything ready without delaying the customers' time on the phone line. – less
Teller II/Operations Management Trainee (Former Employee), Boise, ID – October 1, 2012
Pros: don't have to work weekend
Cons: poor treatment of employees and clients
Home Federal does not show appreciation for its employees or clients. Sales numbers are their one priority and they run their employees down in the process. Employees are not given raises, their bonuses are non existent, and management is far below qualified. Their narrow sites for profit has led to fast turn over for employment and clients taking their – more... business elsewhere. – less