The needs of each individual to enable them to stay at home and then empower them and motivate them to do what it takes to stay in their own home is a different challenge with each Client. Sometimes I had to network with other people to get things done when the family was unable to provide support or the task at hand exceeded my limits. Delegating work and handling more intimate aspects of the Client's life was a real privilege and cultivated strong bonds of personal trust between us. Integrity and honesty cannot be bought, so when I negotiated salaries I made the cost realistic and sustainable for each Client according to the level of care involved.
The quality of authentic Caring also does not have a price tag. My success with Clients and my failures are all my responsibility and each event is a learning experience. Sometimes I simply did not understand the Client and the Family's needs or I was in the middle of ongoing conflicts between them. This was to be expected. Still, it did not make negotiations easier. At times the Domestic situation was abusive, negligent, or involved misappropriation of finances and I was even blamed on occasion as the scapegoat. But I was never officially guilty of wrongdoing and the level of personal trust I had built stood as a silent witness to my innocence. When I was wrong I promptly admitted it.
These common interpersonal qualities were developed in just such a delicate atmosphere. Having worked in Hospitals, Nursing Homes, and other Institutions afforded me the training and confidence to diffuse many conflicts. Due to individual confidentiality agreements I cannot disclose more details. The actual business belonged to me as Sole Proprietor with my real name and I often was recommended by word of mouth or references from the local Agencies because my reputation was always good. In the end, the Client was my Employer and their concerns were my concerns.