a typical day involved was spent with my clients and generally I was free to do what client required and fit within my company's guidelines.
I learned to open up within the parameters set by laws in the state.
The management was ok. Definitely needs improvement, The home office would set rules that in reality did not work. My direct supervisor was a great person; however, did not always answer calls or texts that needed to be answered. At times, it was disorganized, and to be honest, broke many privacy laws in regards to clients (in the office). It was hard when talking to workers from other companies and hearing how much more they made, and how little we were paid, Our company had high reviews from clients of other or former companies, and yet, we were the lowest paid.
Our executive management (owner and family) drove expensive cars and never had an open door policy. All calls to them are screened, which if I was ever an owner of a company, I would have secretary answer phone yes, but, I would listen to employee. Our particular owner had an "above the employee" attitude.
Hardest part of my job was dealing with sick people who felt sorry for themselves and in their particular situations, had higher expectations on me.
the most enjoyable part was my clients