Pros: kitchen and benefits
Cons: everything else
This company is full of it. They make it seem like it's the best job ever with all the great benefits and fully stocked kitchen. In other words, "the dream job." Definitely NOT! Management is horrible. LEADS were consistently trying to avoid escalated issues and requests by pushing in onto the Reps. Only about two really good leads in there. Other than that, every one else, even the manager is lazy. They really have no idea how to better their system and instead of trying to figure out why the company is loosing clients, they try to fix the customer service side. Obviously trying to fix something that's not broken. OH and it feels like English class. On everything you do or say, they're consistently saying there's grammar issue or punctuation errors. But they also say, "you did a great job at addressing the issue." Contradictory much? It's all favoritism and what benefits them. You deal with so much that it's not worth your time, energy, and money. You will get drained working for this company. Even the CEO seems to not give two poops about anyone, but her engineers.