Call Center Agent (Former Employee) – Walsall, UK – April 8, 2015
No day is the same, was taking inbound calls setting up utility policies for customers, as well as cross-selling them the best deals that we could offer them. made outbound calls to generate new business.
Customer Service Sales representative (Former Employee) – Cleveland, TN – November 19, 2014
Answering customer service concerns. I learned to be flexible and to be centered in a constantly changing environment. The management was friendly and direct in letting one know what was expect of me . The hardest part was the repetition repetition repetition repetition repetition tasks we did. The most enjoyable part of was encouraging the customers and my co-workers.
I felt the work environment at Marriott and Ritz carlton was very relaxed they treated us with respect. We had a lounge that was very entertaining from video game systems and board games. The employees were extremely friendly and a delight to work with. The most enjoyable part of working for Ritz Carlton was the amount of knowledge that i had received.
Marriott provided lunch often the hotels we would learn about would provide us with gifts and lunch
Requesting days off it was a little difficult since we were always busy .
Homeserve is possibly the worst place to work. There is an overwhelming culture of fear and hostility that is rampant throughout the corporate headquarters (US). There is a lack of leadership at all levels and performance is seldom rewarded. Innovation is lacking and most problems are resolved by shouting and bickering between senior management. It is the most uncomfortable environment I have ever worked in.