Homesite Insurance Employee Reviews

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Run away quick
Claims Adjuster (Former Employee) –  Akron, OHMarch 25, 2016
This is the worst company I've ever worked for! Plainly put the do not care about their employees! It started off nice then they started focusing on NPS scores and once your score goes down your now the black sheep! They don't try to help or coach you to raise it! The manager sit in his office all day like he's OZ and had a handful of puppets he has to spy on the others so he can see who talks negatively about him! He comes in whenever he wants but if you come in late it's world war 3. The icing on the cake was when they over paid some adjusters and the took their money back and then some, they made and error and we paid it all back and then some! They didn't care they took more money back, didn't care about our families, bills or anything that was messed up by their error! I believe in karma and the management will have to pay for how they treated their employees! This company is a JOKE!
Pros
They allow you to clock out everyday and go home!
Cons
Everything!
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Could be good with a stable compensation package
Licensed Property & Casualty Sales Agent (Current Employee) –  akron, ohOctober 1, 2015
You get to work from home and the schedule is fairly flexible with lots of PTO. However, it can be difficult to get time off approved as it's a call center environment. Inbounds calls make it an easy job since the product is competitive enough (homeowners and renter's insurance mainly) but late and long hours are now required to make what used to be a mid level bonus and is now less. Management of comp plan is poorly handled, requiring too many changes that have eliminated many experienced and new reps missing bonus. Hourly rate alone is a joke and not enough for anybody to live on.
Pros
Work from home, easy job
Cons
Compensation, systems and applications can be a challenge
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Outside Adjuster finds them very ridiculous and pathetic
Adjuster (Current Employee) –  VariesJune 25, 2016
They want a reserve set right away, which is fine, but once they're told set all reserves aside, swear to God they won't look at photos, the peril, the extent of damage.. And it always seems they don't want to pay.. Worse than all their competitors combined!!! And if they can nit pick, and blame someone else, vs work with anyone (adjuster, restoration company, construction companies, clean up). If it was that bad, I'd understand. But an insured shouldn't have to go thru a loss just to be made out to feel like they're the villain because they had a peril. Way too many insureds complain about this company to ever make me want to have them as my insurance company. And I've seen way too many get screwed.

Don't believe me... Here's a nice article written by a guy who reviews insurance company complaints..

http://smartshopyourcarinsurance.com/Blog/?p=7325
Pros
Still pays descent but not as well as others
Cons
OMG the BS and headaches
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constant changes, no management accountability
Licensed Property & Casualty Agent (Former Employee) –  Akron, OHJanuary 14, 2016
they will tell you anything while you are in training. once you hit the floor, you become aware of the lies, no saturdays, no overtime while in training, no raises, penalized for not making a bonus… etc.
Pros
the other associates
Cons
adherence to a schedule down to the sec. constant changes
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Don't do it!!
CLAIMS REPRESENTATIVE (Former Employee) –  Akron, OHAugust 14, 2016
Your day will be filled with angry and dissatisfied customers cursing you out because their adjusters are ignoring them. If by some miracle their claim is paid, it's never enough to complete the work and then as a "thank you" their premiums are increased 1000%!! I've never seen customers treated so poorly!! Ever!!
Pros
Free pizza and salads every Monday. Free hot beverages everyday.
Cons
You will pay $20.00- $35.00 per month to park, at the least, a block and a half away from the building
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Great Benefits - Stressful
Claims Specialist (Current Employee) –  Boston, MAJune 26, 2016
Great benefits as a field claims adjuster. However, the work load is very stressful. This is typical for adjuster work but I was mislead when hired at the amount of work that would be required.
Pros
Work from home
Cons
No advancement
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Fifty /Fifty
Claims Specialist- Dispatcher (Current Employee) –  Akron, OHJuly 14, 2016
Some of the training is still the shadowing style but once you obtain your on the job training, it gets better from there.
Pros
Free pizza Mondays
Cons
Cliques... yuck! Watch them
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Not a bad place to start out at
Licensed Property and Casualty Insurance Agent (Current Employee) –  Phoenix, AZJune 4, 2016
Management very supportive, provided training and classroom instruction for licensing. Free pizza on Fridays. Chance to work from home.
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Productive and fun workplace with friendly people
Software Developer (Current Employee) –  Boston, MADecember 27, 2015
The workplace is full of friendly people willing to help, the job is challenging, with reasonable deadlines and an excellent management.
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Not much ability to advance
Customer Service Representative (Former Employee) –  Akron, OHApril 29, 2016
They tend to pigeon hold employees in positions. Make it difficult to advance. Will hire from outside rather than promote within
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Define Micro-Managing
Claims (Current Employee) –  BostonJanuary 26, 2014
I've been in claims for over 15 years and this is the worst company I've ever worked for. They frown upon having a family, point out EVERYTHING you do wrong, have a report for EVERYTHING, hardly praise you for breaking your back. They make feel like independent choices are wrong, yet they want you to make your own decisions. They real you in with a great salary... At first.... Then any bonus after than is 1-1.5%, some years nothing. They want you to deny everything. I hate this company, but I'm stuck for the moment. DO NOT APPLY, I warn you.
Pros
great co-workers, free pizza, great benefits
Cons
horrible training, micro-managers, unrealistic qa guidelines, high turnover
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great benefits, poor management
management (Current Employee) –  Phoenix, AZFebruary 28, 2015
It is an excellent place to work for a long time, and it's going through a lot of changes right now. In 5 years, it will be the place everyone will be fighting to work for. Right now, lack of communication causes a perception of management not knowing what anyone is doing. The benefits are excellent, and they have a great EAP program, which you will need because you'll feel like you're losing your mind on a daily basis. I've developed a tremendous amount as an individual here, so I emphasize that it isn't a bad place to work. It's just poorly managed right now. If you have patience then by all means, go for it. It's a great place to be and the ideas are excellent. It's rapidly growing and will be around forever.
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Homesite insurance is a home, renters and condo insurance.
ETL /Teradata developer (Former Employee) –  Boston, MAFebruary 9, 2016
It is really good at tailoring the products and services that fit into the customer’s needs. The business follows a mission that symbolizes the brand promise of giving the customers one less thing to worry about and assuring that the customer home is in safe hands.
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very comfortable place to work
Build and Release Engineer (Current Employee) –  Boston, MANovember 20, 2015
good atmosphere to work and no pressure for the employers, very friendly colleague and supportive management. i feel very comfortable in office to work.
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Great place
Licensed Insurance Agent (Current Employee) –  Akron, OHMarch 2, 2016
Minus the overtime this is a great place to work. Everyone is willing to help teach you. I've worked here for almost a year.
Pros
There is room to move up
Cons
Mandatory overtime
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Smaller Home Insurance Company (Makes an alright first employer)
BSA (Current Employee) –  Boston, MAJanuary 6, 2014
Homesite is a small home insurance company that provides IT solutions for many larger auto insurers across the US.

The standard working day is generally 9am-5pm for most staff. Some software developers, release engineers and QA representatives work non standard hours on software release days.

The workforce is divided into fairly polarizing groupings based on age, experience, nature of work, and commonality of previous insurance employers (which is fairly common in this industry). Though this is not to say that these groups do not necessarily interact well together--or at the very least without incident.

Management is fairly poor at this company--which might actually be the "hardest part" of working this job. Without strong leadership; even the execution of standard tasks becomes difficult.

The most enjoyable part of the job is undoubtedly delivering quality software and an excellent online policy experience for our customers.
Pros
free pizza on fridays, free bagels for the it department on pay day
Cons
horrible work from home policy, limited pto, poor compensation and little job advancement (evidenced through high turnover)
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Hot. Ghetto. Mess.
Inside Theft Adjuster, Claims (Former Employee) –  Akron, OHJuly 29, 2015
If you just rolled out of bed in your most wrinkled sweats--- you to can work for Homesite. They do not have a dress policy so people wear whatever the heck they want to work. Scarf on your head-- no problem. Do-rag? No problem. Rude to the customers? Absolutely! I knew I would never last there. Training to be an adjuster consisted of me sitting alone in a room for 8 hours a day reading an online training program they purchased. No hands on training. No manuals, no test environment. Just read the slides and get on the phones.
Pros
Hour and a half lunch
Cons
Training, management
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Lots of Areas for Improvement
Customer Service (Current Employee) –  PhoenixOctober 28, 2013
Homesite is ok to work for, they could do better and offer more shifts and not require us to change them every quarter. No area for advancement. The calls received are no different from any other call center, it's the same old customer upset and not understanding why their premiums are being increased and want more from the company for being a loyal customer. Hardly any down time to breath or read a million emails they send. People are friendly and bonus structure is generous as long as you meet. Raises are sad. Overall it's alright, definitely can do way better. Casual Environment with the exception of wearing jeans and flip flops, and Oh yeah they are big on health there and encourage you to stay healthy and contradict themselves with buying pizza every week. Nice Job!
Pros
location
Cons
micromanage everything
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Compensation Bonus changes without notice/ PTO process needs revamping. Impossible to obtain time off in short notice. (literally)
Insurance Sales Representative (Home Sales Agent) (Former Employee) –  Phoenix AZJune 4, 2014
I was a homes sales agent and working from home had its benefits; No commute, money saved on gas, lunches what not. However, bonus structure was changed three times in one year and not to the benefit of the sales agent. I can understand a company needs to make their money. However, if the sales force is what brings in new policy holders and generating the company revenue Homesite should appreciate and value these professionals more. To give you an example. Agent sold $115,000 in gross premium for one month. His bonus under $900. Their PTO policy is ridiculous. They have you schedule your entire days off/vacation planning December of the previous year. Literally!! Forget if you have a medical emergency during the year for a child or yourself, you will find yourself begging other sales professionals to trade shifts for a day off. Absolutely wrong.. I would not recommend this company as a career choice for sales professionals.
Pros
work from home
Cons
compensation plan not great at all // pto scheduling is ridiculous
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Don't get too comfortable.
Sales Advisor (Former Employee) –  Akron, OhioOctober 24, 2012
If it's fun, it won't fly. I was told this by a trainer during the first week of training. Everybody that had been there for a while was not happy and it was obvious from the beginning that people were just going through the motions to have a job. They even deducted the time spent in mandatory meeting from individual phone metrics! People in the first weeks of training were fired because they couldn't get there due to severe ice and snow storms!!
Pros
it's a job, that's about it.
Cons
company culture is sour.
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Overall rating

2.8
Based on 53 reviews
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Ratings by category

Work/Life Balance
2.6
Compensation/Benefits
2.7
Job Security/Advancement
2.3
Management
2.3
Culture
2.6

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