Hire professional managers
Answered - Loan Processor (Former Employee) - Vancouver, WA
Better training for new staff and better communication within the company
Answered - Customer Service Representative (Current Employee) - Riverside, CA
Make sure that the employees felt like they were appreciated for all of the hard work that they do as sometimes I didn't feel like this was evident.
Answered - Payoff/Payment Specialist (Former Employee) - Seattle, WA
Upgrade the credit culture, particularly for government guaranteed loans, adapt to the Oregon market instead of expecting every deal to look like a King County deal.
Answered - VP Loan officer (Former Employee) - Vancouver, WA
Conduct anonymous workers survey to hold managers accountable.
More leadership, less fearful and weak management.
Answered - Customer Service Supervisor (Current Employee) - Seattle, WA
Focus on training and development. Taking care employees.
Answered - Post-Closing Specialist (Current Employee) - Seattle, WA
Allowed reps to be friends VS trying my everything to stop people from building healthy work relationships.
Answered - Universal Banker (Former Employee) - Federal Way, WA