Scheduler/Client Care Coordinator
Homewatch CareGivers - Crystal Lake, IL

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Primary Responsibilities:

  • Answering office phone during office hours and occasionally after hours and weekends. (Forwarding to a cellphone)
  • Caregiver-Client scheduling
  • Client and Caregiver intakes (obtaining new clients and caregivers)
  • Helping to track and administer caregiver training
  • Client Quality Assurance visits
  • Input of Client and Caregiver information into business software programs (HomeTools, Quickbooks, MS Office, etc.)
  • Office clerical activities including orderly filing systems
  • Timely management of correspondence from e-mail and mail
  • Interoffice communication with other owners and head office
  • Case orientation with Caregivers
  • Caregiver management activities including timesheets
  • Assistance with Caregiver interviewing and hiring process
  • Train on and be knowledgeable of Caregiver roles, responsibilities and duties
  • Communicate and monitor Client Care Plan with Caregivers to ensure compliance with Client expectations
  • Assist with tracking and implementing government requirements and industry standards
  • Marketing support activities including phone calls, mailings, newsletters, brochure/flyer distribution

Knowledge, Skills, and Abilities Required: Must meet the following qualifications:

  • Able to use and learn scheduling software
  • Software experience with Microsoft Word, Excel, Outlook and other applications
  • Able to effectively communicate with prospective clients, understand their needs and requirements and walk them through the intake process.
  • Assess caregivers' skills, personalities, and interests sufficiently to provide input on good client/caregiver matches
  • Excellent interpersonal and communication skills - oral, conversational, telephone and written
  • Thorough knowledge of the caregiver's responsibilities.
  • Able to read and understand large numbers of caregiver reports
  • Able to read and understand personal care plans for each of their clients and assure their appropriate discharge
  • Able to communicate effectively with caregivers, as well as the Administrator, Director of Client/Caregiver Services, and other management personnel as appropriate
  • Demonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agency.

Other Items and Qualifications

  • Bachelor’s degree or equivalent work experience
  • Knowledge of accounting, data and administrative practices
  • Knowledge of clerical practices and procedures
  • Knowledge of human resources management practices and procedures
  • Knowledge of business and management principles
  • Computer skills and knowledge of office software packages

Background Check

  • Candidate will be required to complete a background check.
  • Normal Business Hours, Monday through Friday, 9:00 AM to 5:00 PM
  • Live within 30 minutes of 60014 Zip Code

About this company
The mission of Homewatch CareGivers is to preserve dignity, protect independence, and provide peace of mind for our clients and their loved...