Guest Service Representative
Homewood Suites Hilton - Carlsbad, CA

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*Must have flexible availability. Weekends and Holidays Required. Schedule will vary week to week
*Must have excellent communication and customer service skills
*Ability to multi-task and work in a fast-paced environment
*Valid Driver's License
*Previous hotel experience preferred but not required

*Providing information to guests about hotel policies, services and
*Responding to requests from guests for assistance and information about
the local area (e.g. directions, places to eat, etc.).
*Selling rooms to “walk-in” customers.
*Entering/changing reservation information on the computer system.
*Posting charges to guest accounts.
*Processing payments from guests.
*Making necessary corrections to guest accounts.
*Informing housekeeping department about room status/availability.
*Listening for and responding to guest complaints.
*Operating hotel switchboard or PBX.
*Cleaning the front desk area.
*Maintaining daily logs.
*Balancing shift work and cash drawers.