Guest Services Agent
Homewood Suites by Hilton Champaign-Urbana - Champaign, IL

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Homewood Suites by Hilton is now seeking Full-Time & Part-Time Guest Services (Front Desk) Agent. Days, nights, weekends, and holidays are required. Open availability is preferred with a flexible schedule. Previous Experience preferred. We are looking to hire immediately.

As a Guest Service Agent, you would be responsible for creating reservations, greeting and registering guests and checking guests out in our continuing effort to deliver outstanding guest service and promote guest loyalty. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room types, room rates, the local area and other general product knowledge and answer guest questions and inquiries
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
  • Receive, input, retrieve and relay messages to not only guests, but other hotel staff and departments as needed

Potential Candidate must possess the following skills/qualities:
- Professional
- Outgoing personality
- Self-Motivated
- Strong communication skills
- Computer Skills

Fill out application in person at:
Homewood Suites by Hilton
1417 S. Neil St., Champaign

Must pass a background check and drug test.
Former applicants need not apply.