The employees I worked with were very caring people even out of the work place.
Assistant Biller/collections (Former Employee) – Grand Rapids, MI – July 1, 2017
Typical day: Review all incoming faxes and forward them to the proper individuals Review & answer all work related emails. Run & work SNB report (Services not billed) Run R&C report (reasonable & customary denials) - EOB's & documentation printed, appeal letter written, faxed/mailed. Sort all paid/non-paid EOB's into files. All zero paid EOB's and returned to biller's to work. Assist biller's with weekly & monthly claims & notes. Process claims w/EOB's to secondary insurances. Scanning documentation into consumer's accounts & scanning of deposit batches . What I've learned: As my amount of duties lessened I was taught to do the electronic check scanning and bank deposits. I'm always willing to help others in assisting in projects within the department. Those that I worked with were such a delight. I enjoyed the astomphere. I felt my contribution was needed and important. A more recent responsibility was ordering office supplies for the corporate office. This included organizing the supply cabinet, ordering supplies, consulting with different retrailers to get the best prices.
Management: We had monthly departmental meetings to keep us informed of updates within the department, insurance updates, etc. These meetings were also a time of teaching/learning new procedures and skills.
Workplace culture: I worked with a variety of enjoyable individuals. Hope Network meets the needs of mental & physical disabled individuals They often use some of these individuals by giving them employment at Hope Network. This helps them with their self worth.
Themore... hardest part of my job: Scanning of deposits batches (some times 700 pages w/double sides which made accurancy difficult).
.My enjoyable part of my job: The variety of responsibilities each day made time fly!less
Direct Support Professional (DSP) (Current Employee) – Grand Rapids, MI – July 1, 2017
No truly negative things to say about the organization. I have been working here for a year, and enjoy the residents as well as my supervisors. The supervisory staff is very understanding when it comes to schedule conflicts.
Accounts Payable Specialist (Former Employee) – Grand Rapids, MI – June 28, 2017
I only worked at Hope through a temp service and therefore had no job security. However, many of my full time colleagues often felt that their jobs were insecure and were not treated well. After working with them for 8 months, I was given a two day notice that my assignment was completed and I was without work. During my brief time there, five employees were terminated without any notice in my department alone.
Management (Current Employee) – Grand Rapids, MI – June 21, 2017
Hope is has good intentions and works well at the ground level - that is, providing quality services to people. The corporate level is a bit more muddled, with competing claims for limited resources, initiatives that start and never go anywhere, personality politics, lots of meetings, lots of catered lunches, and various endeavors that do not directly seem to support providing quality services to people.
The corporate level seems to forget its sole purpose is to provide support for the parts that interact directly with people. While these front-line parts have a voice, it is often drowned out by louder interests with their own agenda. There are many disenchanted with the organization's direction, and many good people have left.
Work can be rewarding, while the pay is ho-hum, and benefits leave much to be desired. Work hard and get a 1% raise annually, while those up the chain get bonuses you are not suppose to know about.
good people, diverse work, autonomy, general paid time off
i like working here because they were concerned about their employees
Accounting Auditor (Former Employee) – Kentwood, MI – June 13, 2017
but they didn't always have enough work to finish the day out or at times it was too much work for one person to do... it was challenging and i enjoyed it because it gave me something i could shape on my own and present it and get credit for something i did to make things better there
Job Coach (Former Employee) – Kalamazoo, MI – June 12, 2017
If you want to work somewhere with low pay, be burned out, have no time with your family, incompetent management work at a place with HS drama, and have limited opportunity to grow than thia could be the job for you!! If not then run away and do not look back. This place cant keep staff and expects more than you are paid for. One of the best choices I made was leaving.
Seeing the consumers grow
No breaks, low pay, no work/family balance, high turn over, etc
Support Staff (Former Employee) – Lowell, MI – June 12, 2017
I worked at the one in Lowell. When I was working there they are very poorly staffed. There were times where I was in a cottage of 12 alone. There were times when working 3rd shift we would have one staff member per cottage and no floater so when something bad happened we were on our own with no help. I was punched and kicked by residents many times. Very unsafe place to work. The Supervisors and Director didn't care when we would talk about our concerns. I eventually handed in my resignation after working a 22 hour shift and they wanted me back in with less than 8 hours to sleep. They do not care about the staff or residents. They would keep us in one cottage for months on end and then decide to switch us so then the residents would go off because their routine would be disrupted. When working in these types of home routines are essential and they should think of that before they decide to switch things up. If things are going well leave it alone. This home was essentially created as a half way point so eventually they would be able to live on their own and in my entire time working there not one resident went to live on their own the only place they went was jail or back to hospital. It needs to change before something seriously goes wrong and someone gets seriously hurt!
I did like working with residents
Unsafe working conditions, low pay, poor benifits.
Care Provider (Current Employee) – Grand Rapids, MI – May 30, 2017
I love my job working with disabled consumers and helping them make goals and reaching them and with little to no behaviors. The management is horrible with almost to very little communication with staff, staff members feel targeted, there is no guarantee you're going to have your back covered by co workers, and the company its self does not listen to concerns and handle them professionally. While at work we clean up after the consumers, wash them off, change their clothes, sweep mop, change bedding, find activities that interest them and go on outings they enjoy doing. The hardest part I think is keeping control when a resident is having a behavior and throwing things, pulling hair, hitting, and running away.
Direct Support Professional (Current Employee) – Nunica, MI – May 23, 2017
Hope network is a nice facility to work in if your passion is helping people. I think the hardest part of this job is probably dealing with the staff mostly. the residents are in need of great people to help them return to society.
Assistant Program Manager (Current Employee) – Grand Rapids, MI – May 22, 2017
I fie and fill out paperwork. I spend time working with the consumers on completing ADL's, cooking, outings and anything else they need help with. We work with people with mental Illnesses and developmental disabilities.
Direct Care Worker (Former Employee) – Clinton Township, MI – May 19, 2017
• Trained to assist the elderly, disabled, mentally ill, and/or terminally ill • Transporting patients to doctor's appointments, or running errands • Some light cleaning, maintain sanitary conditions in the home environment. • Crossword puzzles or arts and crafts
Lead Rehabilitation Technician (Current Employee) – East Lansing, MI – May 13, 2017
Hope Network, as a whole, is a company dedicated to underprivileged individuals. From autism to traumatic brain injuries, Hope Network can help. I, personally, have learned a great deal with how to interact with people, and my leadership skills have been in constant development in my entire 10+ year career with this company.
Management encourages employee development, vision, dental, and life insurance
Company is a non-profit organization, so pay isn't always phenominal
PROGRAM INSTRUCTOR (Current Employee) – Cadillac, MI – May 12, 2017
Hope Network is a great place to work, an 8am-4pm typical work day with most weekends off. You come into a supportive environment with friendly supervisors and co-workers who are there to help whenever needed. The consumers/clients that we support are fantastic and all have personalities of their own. I have learned so much from being at Hope Network, I have become a more outgoing and more professional from my experience at this facility. The hardest part of the job is the paperwork and that is not that bad. 4-6 clients daily reporting on their goals and work throughout the day. The most enjoyable part of the job is coming in to see the clients faces daily and getting to know them and help them reach their goals and become more succesful in their own lives.
Paid lunches(with consumers at this time) Supportive environment, weekends off
Rehabilitation Aide (Current Employee) – Saginaw, MI – May 7, 2017
Everyday is different. This job can be very stressful one day and not stressful the next. Prepare for anything when going to work. It is an awesome place where your coworkers are your friends. However, can be frustrating with coworkers, also.
Former leadership (Former Employee) – Michigan – April 20, 2017
I was disgusted at how little they pay the DSP'S and how overpaid the management is paid. There are way too many layers of management. A director who has a director who has two more directors and then the CEO. They kick out good people in leadership unethically and some of their practices are very flawed. Do not work here! I would not recommend this place to my worst enemy.
the direct care staff are the best and most hardowrking