Customer Service Representative, Wilmington, DE - August 12, 2016
Was here a couple of years and within that time, I had a chance to advance between a couple call center departments. I honestly loved doing what I did and the people that I work with but between the departments, I was able to see lots of flaws. They do not live up to advertising. The only time 'we're here when you need us' actually meant that was if you probably needed a new system. And since all the customer knows Horizon by is advertising, call center reps are the bad guys for having to tell them most of the time the exact opposite of what they see on TV. And we're told to. They will treat you to lunches, the DE Office yoga, a great holiday party, a summer company outing and more but they'll also schedule you to work long hours, multiple weekends a month and heavily heavily encourage and make you feel pressured to work overtime. People are constantly quitting and that's why the company is always hiring. There is also favoritism in every single department. Be aware- If you quit or get fired - you sign a 'non compete' contract when you're hired and will briefly be told about that you'll receive in the mail literally the next day after you're terminated/quit. It's the nicest threat that Horizon will take necessary legal action against you if they find out you work for another competing company in the industry within 2 years after your end date. Doesn't matter if you're a technician who's practiced the trade 30 years or a young college student at entry level who never received any technical training from the company. I think management has really lost sight of valuing customers and employees.