Hornblower Cruises & Events Employee Reviews in United States

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Great Product, Bad Management
Administrative Assistant (Current Employee) –  New YorkMarch 7, 2016
A typical day is begins and ends with micro managing. Managers yell at staff on a regular basis, like a daily practice. There is no respect between hourly and salary staff. There is a complete lack of culture, and unfair treatment. Some coworkers are ok, others are completely rude and demeaning.
Most enjoyable part is the cruises, there are a wide variety of cruises, celebrating all different cultures.
Pros
Great cruises, great discounts, once a week staff lunch and dinner
Cons
Unfair treatment, lack training, too much micro managing
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Great Place to work
Tour and Travel Lead Agent (Former Employee) –  San Francisco, CAJuly 12, 2015
Hornblower Cruises & Events is a great place to work for. This is a perfect job for summer work or fresh out of college students, or even for someone that is in between a job search. Management will work with you on a work schedule that will fit your needs. This is a great starter job!
Pros
Full Benifits, Medical, Dental, 401K, Incentives, quarter bonus & vision plan
Cons
I have none
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Mean Girl Environment
Reservationist / Call Center Agent (Former Employee) –  San Francisco, CAAugust 6, 2015
Good schedules & benefits. Unfortunately management plays favorites, will only keep you & promote you if they like you. Not based on your performance at all. Prepare to kiss up if you want to go anywhere in this company.
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Amazing work place.
Photo & Ticket Booth Agent (Current Employee) –  San Diego, CAJune 26, 2016
This is a company were a person can really develop customer service skills and can learn how to grow as a person and learn how to become a leader. This is a very fun workplace were everyone has fun at all times.
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Amazing!
Associate Director of Reservations (Current Employee) –  San Francisco, CAJune 6, 2016
Everything about this company is everything you could ever want within a job! Great people, great environment, and fun opportunities!
Pros
Its a home away from home
Cons
4am shift sometimes
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Temporary but great experience
Marketing Associate (Current Employee) –  San Diego, CAMay 12, 2015
After working for the company on their yachts as a server and bartender I was hired on as a temporary marketing associate. There are alot of entry level tasks but then there are real marketing projects to do. They are short handed so I'll find myself doing their videography for their drone photo shoots. Fun things like that.

I find this a fun company that just may not have the budget to keep me on but truly needs my skills and help.
Pros
Free Lunches, Fun Events on Yachts, Real Marketing Experience
Cons
Temporary and Mundane Tasks
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Worse place I've ever worked
Galley Operations Manager (Current Employee) –  New York, NYMarch 1, 2015
This company sucks. Do Not Work for these ppl, you will never get anywhere in life. They only pay twice a month (1 & 15). No pros all cons. The ppl who work on the boats are great, but management is too sneaky & cheap.
Pros
Working out doors.
Cons
Everything else.
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The Photo Department lags behind the rest of the company in Quality
Photographer (Former Employee) –  San Diego,CaDecember 11, 2013
The organization of the photo department is a little frustrating at times. There isn't a lot of communication and the people in charge do not run a very orderly ship. Every other department of hornblower though is excellent and full of wonderful people. I would suggest ticket booth or a position aboard the ship. In a lot of ways, the Photo department is cursory and is given the least amount of favor.
Pros
work 20 minutes on the hour, a lot of solo work, possibility of shooting weddings
Cons
terrible communication, unable to keep wedding photos for portfolio, occasionally frustrating work place.
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Nice place to work and no stress
Reservation Agent (Current Employee) –  San Francisco, CAFebruary 3, 2015
Its slow season and its been very slow. Everyone in the call center is very nice and we all get along well. I enjoy coming to work.
Pros
free dinner cruises and city pass
Cons
time of work constantly changing
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Very fun job, great people
Dock Attendant (Former Employee) –  Marina del Rey, CAMarch 7, 2014
I loved working there. Everyone was so friendly and caring and I could tell that they really worked hard and cared about the customer service. I didn't work there very long but every moment was enjoyable and the management was excellent.
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Small Business with Proven Success
Charter Sales Manager - Event Planner (Current Employee) –  New York, NYJune 5, 2012
Small Business with Proven Success! Great work environment with friendly coworkers and management.
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Fun workplace with the best sunset view.
Stewardess (Current Employee) –  Newport Beach, CAOctober 31, 2012
•Organized and assembled yachts to match the expectancy of the event.
•Provided a high level of customer service for up to 400 guests and attended to all guest needs.
•Worked hard under the fast-paced and small-spaced environment.
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A high call volume call center.
Lead Email/Tour & Travel Reservationist Agent (Current Employee) –  San Francisco, CAApril 14, 2014
It's a faced paced call center that interacts with people from all over the world.
Pros
great colleagues
Cons
no opportunity for growth.
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Overall rating

3.7
Based on 14 reviews
5 stars
4 stars
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1 star

Ratings by category

Work/Life Balance
4.1
Compensation/Benefits
3.8
Job Security/Advancement
3.7
Management
3.5
Culture
3.9