Hornblower Cruises & Events Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Hornblower
Cruise Director (Current Employee) –  New York, NYNovember 9, 2017
If you want to work for here apply as a server or bartender and don't settle for less otherwise its not worth the pay.

Its a good summer job you can get up to 40 + hours every week, plus the events and the views on the yachts are worth it.
Pros
Free lunch.
Cons
short breaks even on a 18+ hour shift they barely give you any type of break
Was this review helpful?Yes 1No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not so great working in the Marine Department
Deckhand (Former Employee) –  New York, NYSeptember 25, 2017
Long and horrible hours. Hours are all over the place. basically get no life outside of work. Receive your weekly hours once a week so you don't know your schedule until each sunday afternoon/evening. Can't really plan anything in advance unless you ask for the time off. As a deckhand all your basically doing is cleaning up after the mess all the asians make in the bathrooms during the harbor tours and the sometimes finding people passed out on the bathroom floor from drinking too much on the booze cruises and being left behind from their friends.
Was this review helpful?Yes 3NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
It is a good job
Chef (Current Employee) –  San Diego, CASeptember 23, 2017
A typical day at work is a race against time to get everything ready. Judging by you or your peers makes up the outcome if you either get ahead or fall behind. Management is about neutral, sometimes it is professional and sometimes it is not. Workplace culture is work as fast and efficient as possible to get ahead of the clock. Hardest part of the job would be transportation issues for events. Most enjoyable part was the experience and knowledge gained from constantly working with food.
Pros
Food
Cons
Sometimes no breaks if falling behind
Was this review helpful?Yes 3No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Any day
Concessions Manager (Former Employee) –  Manhattan, NYSeptember 13, 2017
It sucked. Management is a joke no matter where they put you. People curse at each other on a more than regular basis. And on a more than regular basis you will be blamed for accidents that weren't your fault, and expected to work in pretty poor conditions.
Pros
good pay
Cons
poor management, HR doesn't care about you, work you to the bone
Was this review helpful?Yes 4No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fun job but no team
Tour Guide (Former Employee) –  San Francisco, CAAugust 15, 2017
job description and schedule can change every day. Not ok. I think the parent company is good, but this division needs some serious help. Support your workers, please.
Was this review helpful?Yes 4NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Loved it !
Hostess/Server (Former Employee) –  New York, NYAugust 8, 2017
Work was just great. I worked on big ships with some many employees but we all know how to get the job done. We all worked together. It was a wonderful experience. Management was so understanding and supportive.
Was this review helpful?Yes 4No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun place of work.
Dock Attendant (Former Employee) –  Marina del Rey, CAJuly 26, 2017
The environment here is pretty fun and relaxing, especially if you are into boats and the ocean. You definitely want to make sure you are a people's person in order to work for this company.
Was this review helpful?Yes 4No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive, challenging, and lots of food
Prep Cook-(Seasonal) (Former Employee) –  New York, NYJuly 19, 2017
A fun experience but challenging when it came to preparing and presenting food. A congested work environment but fun working with the other cooks. Learned a ton of information from the cooks. Sometimes the management was hard to deal with at times but was able to get the job done and enjoy making great food. On the other hand, transporting food to different boats took time away from prepping and was extra work.
Pros
Down time after rush, interact with guests, nice view of the city
Cons
Transporting food to other boats, packed kitchen
Was this review helpful?Yes 5No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun , good place to work at
Supervisor (Current Employee) –  San Diego, CAMay 13, 2017
It was a good place to work at . Everyone is so nice and easy to talk to . No one judge you or make you feel bad if you make a mistake . It's a great place to work at .
Was this review helpful?Yes 7No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Umm no, just no unless you are desperate
Food and Beverage department (Former Employee) –  Marina del Rey, CAJanuary 14, 2017
This company contributes to an enormous amount of waste. . Glass and trash are thrown into the same recepticle by servers who don't take pride in their work, clearly they just don't care. There is so much garbage after a charter disposed of recklessly Servers do not follow food handler rules, neither does kitchen crew. Quality and supplies available is low. Nothing fresh coming out of the Hornblower boat bar except a lime or lemon garnish. Servers are promoted to be event managers with no previous management experience resulting in an inexperienced management staff. no benefits for food and beverage employees becasue the company keeps the hours part time for 95% of employees. It's misleading because the rule is you have to acculumate a certian amount of hours in a calendar year to be eligible for benefits. With the job being mostly seasonal at this port one will never acculmulate enough hours to benefit from a healthcare plan coverage. The company demands full availability ot close to it during the busy time but provide little to no work hours during the slow times. The company does simply not offer full time to most of the food and beverage employees.
Cons: I have witnessed the cooks handle the food they give to staff and customers bare hands no gloves so that is iffy, Food staff do not follow food handler rules, management does not enforce food handler rules, garbage and glass is mixed cause people dont care to enforce recycling, not organic, not GMO free, quality of food supplies is low and filled with chemicals, kitchen crew is unhappy most of the time, Nothing fresh coming
  more... out of the bar except a lime or lemon garnish, Servers are promoted to be event managers with no previous experience resulting in micro managing of veteran staff and lack of experience in resolving customers problems.  less
Pros
Sometimes they feed us after a charter, but The cooks slop food on a tray, it's a bit indecent to say the least.
Cons
See review
Was this review helpful?Yes 16No 3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Amazing work place.
Photo & Ticket Booth Agent (Current Employee) –  San Diego, CAJune 26, 2016
This is a company were a person can really develop customer service skills and can learn how to grow as a person and learn how to become a leader. This is a very fun workplace were everyone has fun at all times.
Was this review helpful?Yes 7No 4Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Amazing!
Associate Director of Reservations (Current Employee) –  San Francisco, CAJune 6, 2016
Everything about this company is everything you could ever want within a job! Great people, great environment, and fun opportunities!
Pros
Its a home away from home
Cons
4am shift sometimes
Was this review helpful?Yes 5No 5Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Product, Bad Management
Administrative Assistant (Current Employee) –  New YorkMarch 7, 2016
A typical day is begins and ends with micro managing. Managers yell at staff on a regular basis, like a daily practice. There is no respect between hourly and salary staff. There is a complete lack of culture, and unfair treatment. Some coworkers are ok, others are completely rude and demeaning.
Most enjoyable part is the cruises, there are a wide variety of cruises, celebrating all different cultures.
Pros
Great cruises, great discounts, once a week staff lunch and dinner
Cons
Unfair treatment, lack training, too much micro managing
Was this review helpful?Yes 35No 4Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Mean Girl Environment
Reservationist / Call Center Agent (Former Employee) –  San Francisco, CAAugust 6, 2015
Good schedules & benefits. Unfortunately management plays favorites, will only keep you & promote you if they like you. Not based on your performance at all. Prepare to kiss up if you want to go anywhere in this company.
Was this review helpful?Yes 32No 15Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Place to work
Tour and Travel Lead Agent (Former Employee) –  San Francisco, CAJuly 12, 2015
Hornblower Cruises & Events is a great place to work for. This is a perfect job for summer work or fresh out of college students, or even for someone that is in between a job search. Management will work with you on a work schedule that will fit your needs. This is a great starter job!
Pros
Full Benifits, Medical, Dental, 401K, Incentives, quarter bonus & vision plan
Cons
I have none
Was this review helpful?Yes 14No 8Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Company
Concession Worker (Current Employee) –  New York, NYMay 21, 2015
A typical day at work, is a everyday thing. I have been working here for about one month, and I love it here. Everyone is friendly , and easy to talk too. Great Crew Member's and everyday as an concession Worker, I meet new people. From different type of places. My hardest part of the job, is making sure the customer's are satisfied in what they want. Making sure they get the right order , making sure they are safe at all time's. The most enjoyable part of the job is meeting new people everyday and get to talk to them. Being social, and being friendly to everyone.
Was this review helpful?Yes 32No 10Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Temporary but great experience
Marketing Associate (Current Employee) –  San Diego, CAMay 12, 2015
After working for the company on their yachts as a server and bartender I was hired on as a temporary marketing associate. There are alot of entry level tasks but then there are real marketing projects to do. They are short handed so I'll find myself doing their videography for their drone photo shoots. Fun things like that.

I find this a fun company that just may not have the budget to keep me on but truly needs my skills and help.
Pros
Free Lunches, Fun Events on Yachts, Real Marketing Experience
Cons
Temporary and Mundane Tasks
Was this review helpful?Yes 15No 3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Worse place I've ever worked
Galley Operations Manager (Current Employee) –  New York, NYMarch 1, 2015
This company sucks. Do Not Work for these ppl, you will never get anywhere in life. They only pay twice a month (1 & 15). No pros all cons. The ppl who work on the boats are great, but management is too sneaky & cheap.
Pros
Working out doors.
Cons
Everything else.
Was this review helpful?Yes 40No 14Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nice place to work and no stress
Reservation Agent (Current Employee) –  San Francisco, CAFebruary 3, 2015
Its slow season and its been very slow. Everyone in the call center is very nice and we all get along well. I enjoy coming to work.
Pros
free dinner cruises and city pass
Cons
time of work constantly changing
Was this review helpful?Yes 24No 8Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A high call volume call center.
Lead Email/Tour & Travel Reservationist Agent (Current Employee) –  San Francisco, CAApril 14, 2014
It's a faced paced call center that interacts with people from all over the world.
Pros
Great Colleagues
Cons
No opportunity for growth.
Was this review helpful?Yes 24No 3Report
Claim this company page

Want to know more about working here?

Ask a question about working or interviewing at Hornblower Cruises & Events. Our community is ready to answer.

Ask a Question

Overall rating

3.6
Based on 25 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.2
Job Security/Advancement
3.0
Management
3.0
Culture
3.5