30-member team serving fluctuating case loads
Spiritual Care Coordinator (Former Employee) – Cleveland, OH – June 16, 2015
A typical day would involve visiting 4-6 hospice patients/families, calling/texting RNs updates, calling/texting SWs updates as necessary, performing electronic medical documentation on each visit, possibly orienting college student or new employee, possibly teach one chapter of new volunteer training in evening. May work scheduled extended hours.
I learned more about cultural issues, how different religions/faiths/cultures view suffering, dying and death - and how to provide the best care for each patient and family.
Management balances upper management meetings, patient needs, scheduling nursing assistants, answering questions, being liaison with staff physician, and the ever-changing Medicare requirements pertaining to hospice services. My manager was focused, efficient, and available to team members.
My team was focused on meeting patient needs; professional relationship building concerned care of patients. Some office conversation when team members' paths crossed.
The hardest part of this job was when patients/families refused to allow the interventions that would ease their suffering.
The most enjoyable part was building relationships and trust with our patients and families.