A typical work day. 8 hours of talking to patients on the phone ensuring that all their needs are met prior to the nurse calling them with insrtuctions. Confirming surgery times and accepting time changes from the operting rooms. I learned how to be more patient and work better with my team. We moved offices a few times, I had to learn how to be flexiable and accomidating. My co workers are/were the best, very encouraging and easy going. The hardest part of the job was delievering bad new to patients about not having surgery booked, or time changes, or even saying they could not have their time as they requested. The most enjoyable part of the job was getting to work with such a warm group of people and the patients were very entertaining also. I gave alot of my time to my job but they gave me so much more, was able to expand my learning skills and further my education.