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22 reviews

Hostgator.com Employer Reviews

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From Best to Worst
Support Supervisor (Former Employee), Austin, TXSeptember 2, 2014
Pros: free lunches, massages, beer.
Cons: low pay, no work-life balance.
The company used to have an awesome culture with an emphasis on work/life balance. After the company was bought out, the new owners put very rigid attendance and scheduling policies in place which made it impossible to have any sort of life outside of work. Students were forced to choose between work and school.

Many of the best employees either left – more... on their own or were forced out due to attendance policies. Most decided to leave because they were denied pay increases on their 2 and 3 year anniversaries because they already made too much money.

Currently, the company is not able to hire enough employees to replace those who are leaving or have been let go. They have had to bring in temporary workers to fill the gap. – less
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Fun but poor bennifits
Level 2 Technician (Current Employee), Houston, TXJune 7, 2014
Pros: great learning environment
Cons: spotty customer service, lack of ambition in most agents, little room for promotion
Working with co-workers is fun, but dealing with unhappy customers on a daily basis who are unhappy takes it's toll. Since the company was sold to EIG things have gone downhill, so you get yelled at by customers daily.
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Good job for high school kids
Jr. Admin (Former Employee), Austin, TXJune 1, 2014
Pros: free lunch though not very good
Cons: frat house atmosphere
The Company is limited in advancement opportunities. Tech support and server admin maybe some programming jobs. They don't promote alot from within. The workplace isn't kept very clean and beer Friday is a keg in a trash can over ice....not very appealing. The work environment leaves alot to be said...management or lack there of and mainly lack there – more... of makes for a very unstable environment. You never know from day to day who your manager is I have had 5+ in 6mos. The bonus is a joke. The amenities were better before they move to the hand me down Blizzard offices. – less
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Great Learning Experience
Jr Admin (Current Employee), Austin, TXApril 18, 2014
Pros: free lunch
Cons: terrible pto and attendance policies
This job taught me a lot about web hosting and server administrating. Was worth it to work here, just not a great company to work for.
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Fun Workplace
Jr. Administrator (Current Employee), Austin, TXApril 4, 2014
Pros: free lunch
Cons: short breaks
Answering calls and chats about customer's websites. Assisted with server problems and site problems.
Technical support and Linux
I'd work here if you loved computers, Linux, and web site hosting.
Very strong on seniority rules the roost and they do not make everyone abide by the handbook.
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na
Internal Support/Billing administrator (Current Employee), Austin TexasMarch 17, 2014
I like to learn and like the opportunity to expand my knowledge base in the industry, opportunities to advance are scarce at best.
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Great Place to Work!!
Fraud Agent/ Pending Accounts (Former Employee), Houston TXFebruary 27, 2014
Pros: great workinviroment and management
Cons: no weekends off/ odd hours and rates of pay
The only bad things about this place were the rates of pay and the shifts 24/7set schedules with no weekends off for some.
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Very busy with high turnover.
Linux Systems Administrator (Former Employee), Austin, TXFebruary 11, 2014
High stress with an emphasis on metrics. Close lots of cases or go home. Quality of work is a second to numbers.
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Lots of training but cares only about numbers
LINUX SECURITY ADMINISTRATOR (Current Employee), Austin, TXJanuary 2, 2014
Pros: free lunch, on the job training
Cons: cares about quota. customer support has taken a nose dive.
Company only cares about quota and new customers. This has in turn aggravated and turned away existing customers and staff. As such, we have too many customers who are mostly angry and not enough staff to support them.
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Great place to learn Linux
Junior Systems Administrator (Former Employee), Austin, TXDecember 18, 2013
Pros: learn linux
Cons: compensation is well below industry standard
You will be at 150 mph from start to finish. Great place to learn Linux and systems administration. Can be extremely stressful.
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relaxed dress code, free pinball, pool table, air hockey and foosball
Junior Administrator (Former Employee), houston, txOctober 22, 2013
relaxed dress code, free pinball, pool table, air hockey and foosball
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Night shift
Junior Admin For customer support (Former Employee), Houston, TXAugust 14, 2013
Pros: free lunches. very relaxed place to work
Cons: graveyard shift
I answered phones and did chat support as well. I learned a lot from this company. I learned about linux and cpanel. The management here was great they were very helpful. My co-workers i didn't have many of since I worked the graveyard shift but they were also great. Hardest part of the job was getting use to the graveyard shift.
Most enjoyable part – more... of the job was all the benefits they offered. Free lunch and every day was a special day. We had Massage Mondays, Cookie Tuesdays, Beer Fridays. – less
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Great Place to Work
Technical Support Level 3 (Former Employee), Houston, TXAugust 12, 2013
Pros: free lunch everyday
Hostgator is one of the premiere web hosting companies in the world and a great place to work

Advancement is easy and the lifestyle and work style is very laid back

The hardest part of the job was the hours sometimes, but they work with you on shifts.
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Management is poor
System Administrator, Software Developer (Former Employee), Austin, TXMay 29, 2013
Pros: relaxed env, new technology
Cons: technical debt, poor managment, too rapidly changing direction, inability to finish something, free food is often gross
You can pick 2 of 3 things, Fast(delivery speed not performance), Cheap, Good, be assured that Hostgator will always choose Fast, and Cheap. They have racked up millions of dollars in technical debt due to this and have shown only a little progress due to.

The best part of Hostgator is it was a very relaxed work environment, you can show up wearing – more... whatever. Developers got some flexibility in hours (though management changed this every 6 months).

We also got to use new technology which is not the norm in a Perl shop.

The worst part is management. They do not understand managing development, they were both screwed and spoiled by early developers who developed large applications very quickly but was the worst spaghetti you could imagine ( 10k line index.cgi's with no routing ). Management continues to expect the fast delivery and has never shown a single bit of interest in improving the code base in order to speed up the delivery in the future.

Management also has a penchant for paying developers far less than they're worth. No developer should be making less than $40k a year, and yet we had them.

Turnover rate in company as a whole is high, but even in the development department is high. In 2 years and a 25 developer department, I can only think of 5 people who are still there that were there when I moved into the department. Most of those people were fired or pseudo fired (forced into a menial position which did not well suite them so as to be able to fire them or force them to quit), the others quit for reasons mentioned above. – less
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Good Company
tech support (Current Employee), Austin, TexasMarch 27, 2013
Pros: advancement opportunities, free lunch, laid back, no dress code, good services and nice people
Cons: initial pay is not as high to start, but again, raises are common
Overall, HostGator is a great place to work. Really enjoy the people, the culture is laid back, and a great service is offered. Lots of nice perks. The pay is not the greatest to start, but they do compensate and reward you if you do a good job - lots of advancement opportunity. Really enjoy it overall.
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Fun and laid back place to work.
Sales/Billing Analyst (Current Employee), Houston, TXFebruary 26, 2013
Pros: free lunch
Cons: dirty and limited restrooms
They will work with your schedule to what you need. Great place to work. There is a pool table, arcades, ping pong table, and there is free beer Fridays.
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poor pay and bad management
Jr administrator II (Current Employee), Houston, TXJanuary 25, 2013
Pros: free food/game room
Cons: poor pay, bad management
this is a high school dream job games and food but work load is ridiculous in comparison to the pay you have to be in 5 chats at a time or 3 chats and one phone call at a time. Very very poor managemnt......and poor compensation
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Dont Do It
Tech Support (Former Employee), Houston, TXJanuary 17, 2013
Pros: free lunch
Cons: work areas and leadership
probably the worst job Ive ever had. You are expected to handle 5 calls or chats at once. And the training for the job truly sux
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Fun place, bad pay.
Sales Administrator II (Former Employee), Houston, TXSeptember 30, 2012
Pros: fun, cool people, nice perks
Cons: bad pay
The place was great! Awesome lunch room, pool table, ping pong, big TV, xbox etc but you can't feed a family getting paid $8 an hour.
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Relaxed Environment
Recruiting Coordinator (Former Employee), Houston, TXAugust 6, 2012
Free lunch everyday! No dresscode. Management was not good.

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