manager (Former Employee) – Austin, TX – January 21, 2016
I worked for few days but everything at the beginning was a joke, I applied for an assistant manager position and when I went to the interview they told me that position was filled but they have some other positions open. I accepted another position and worked for few days, but through the training I saw that the management is not good enough to run the place because of poor experience and cannot manage that high number of employees. I know working in a hotel is not an easy job but it will be terrible with poor management. I see that hotel their management is just about getting good salaries but they don't care about employees. But they never understand without hourly employees they can't even open that hotel. If they would have acknowledge about humanity and began to respect people they will succeed, other than that it will fail..... and then they going to ended up having temporary workers who are going to ruin the entire place for poor experience and it will effect guests directly. I think the owner should reconsider his choice and decision of current management if he wants his business to be successful. Any way I recommend to work somewhere else for everybody.
Horrible Place To Work On Many Levels - Work Here At Your Own Risk
Associate (Former Employee) – Houston – August 8, 2014
Hotel Granduca is a beautiful Hotel but that is about it. Very unorganized high stressed environment. You will not have the tools or resources you need to succeed, and even if you are doing well, management wont care. The General Manager is racist. Very cheap company. Plan to do work outside of your job description. Food and beverage is a joke but Housekeeping is getting better. Front desk has big turnover. And lets not even bring up engineering or maintenance. You really do not want to know the abuse that department endures. Workplace favoritism is a huge problem. Severe micro management, even a guest sent a letter stating they felt staff was highly micro managed. Management has no problem lying to you. They never own up to their own mistakes and everyone is in each others business. No one is happy. Be careful the GM knows how to talk and make you think she cares. Everyone in the Hotel talks about how fake she is. At the end of the day it is a 5 star hotel and you will learn things there but only from your own hard work not from the systems you would imagine are in place and well there are no systems and you are responsible for creating your own. Job security is very low. They will arrange it so they can terminate you at any moment so be aware. I have seen it happen several times. Many head managers have no life other than Granduca and have no family, so work/life balance is zero. They expect you to be their slave. If you think this paragraph is false go ahead and take the offer they give and you will hate life in a few short weeks. That is a guarantee. Oh and everyone whomore... has left Granduca has felt a huge relief and realized that Granduca was a mistake of their career. Good Luck!!! The sad part is the owners probably don't even know the truth about Life with Granduca.
Oh and the benefits they claim to offer are horribly expensive ($190) a paycheck especially when you are only paid minimum wage. Keep that in mind when they claim how great the benefit package is.
Culture is everyone talking about how much everyone want to leave, how their manager screwed them over, how fake the GM is, and how Food and Beverage is extremely unorganized.less
Night Auditor (Current Employee) – Houston, TX – February 11, 2014
I found that working overnight was difficult when it came to being a full-time student, sister, and full-time worker. It was hard to balance sleep with my crazy life. The work itself is not bad, but there is a lot of it. Be prepared for some drunk people, but besides that... I loved it here.