While I was employed at this establishment, it was going through a change of ownership and renovations, which caused a lot of undue stress and tension between employees, management, and hotel guests.
Hotel Phillips is a Kansas City historical building, as such, you will occasionally get to meet celebrity guests such as Caitlyn Jenner, Danny DeVito, Axel Rose, and Matthew Morrison.
It is easy to make friends at work, in your department and in others. There are also many regular guests who are always a delight to see.
A typical day in food and beverage is filled with twists and turns and last minute changes which you will be expected to immediately cater to. Patience is a virtue here, and a lot will be expected of you in this time of change. Once the new company sets in, staff training will be re-imagined and I'm sure organization will finally return to the hotel.
Management is currently changing as a large number of staff have left the hotel for various reasons, though while I was there, HR was always ready to help.
The hardest part of the job is the transition from one company to another, a lot of staff have left which means the workload for some has either increased or has disappeared altogether. Tensions are high some days and the construction adds fuel to the fire, so there will be times where you will see people at their worst.
But don't let that discourage you, the hotel is a wonderful family and its impossible to go a week without a good laugh or a funny story. The people you work with are all hard workers and very good at thinking on their feet. The hotel is beautiful and its nice to just stop and stare sometimes at the history surrounding you.