Pros: great staff, everyone is very knowledgable and helpful. free lunches, full half hour breaks, and an always positive and up-beat work environment
Cons: sometimes got very hectic with low numbers of staff.
A typical day at the Hotel Valley Ho included greeting new and return guests, catering to their specific needs and requests, getting them the right room, offering discounts and upgrades when possible, and ultimately providing top-notch quality service. I learned how to communicate with people on a professional and personal manner. I also learned how to be a part of a productive team. Both my managers and co-workers were excellent. Managers went out of their way to teach instead of simply demanding and were always open to suggestions. The hardest part of the job was having to deal with unsatisfied guests. Try as you might, you can't make everyone happy. Most enjoyable part was hearing how amazing a guest's stay was with us.