Guest Service Agent / Night Audit
Hotel Zero Degrees Norwalk - Norwalk, CT

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We believe our guests select us because of our caring and attentive agents who are focused on providing efficient service and exceeding guests’ expectations.

Guest Service Agents are responsible for the guest registration process and communication of hotel services, amenities and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of the hotel as a Guest Service Agent. If you have worked at other Hotels as a front desk agent or you have an interest in hotel clerk jobs, we'd love to hear from you!

Our agents work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
You're more than welcome.

Responsibilities include but not limited to:
-Check-in/out guests
-Welcome all guests: anticipate guests needs
-Supply guests with directions and property information
-Follow up to ensure guest requests have been met
-Answer phones
-Make reservations
-Handling of minor billing issues
- Flexible shift 7A-3P Sunday- Saturday

Job requirement:
-A true desire to satisfy the needs of others in a fast paced environment.
-Refined verbal and written communication skills
-Ability to stand for long periods of time
- Good computer skills
-Detail oriented
-Positive individual who works well as part of a team
-Great attitude and can work flexible shifts
- Professional and polite
-Hotel epxerience is a plus