Hotels.com Employer Reviews

Working past due invoices and researching past due invoices. Learn how to be more patient. Co-worker was very nice and we did team work to get job done. The most enjoyable part of job was getting cases closed in timely manner

the typical day at hotels.com consist of helping customers purchase vacation plans, and or reserve a hotel. I learned to listen to a customers request and match them with an even better offer than what they were expecting. I loved all of my managers they were strict but made sure the job was done. My managers always stayed on top of our performance – more... so there was no room for error. The hardest part of the job was trying to understand international callers and there requests. With hard comes easy and the most enjoyable part of the job was interacting with diferent people and seeing them satisfied with the offers we can give them. – less

Our night shift was great manager who sate behind me...GREAT! always available to jump in and help! geat support of us

I used to assist the customers that booked lodging services for their travels. The clientele was from all around he world, with destinations from around he world as well.
The most enjoyable part of the job was to be able to obtain a special request from a customer and confirm it.
The hardest part of the job was, due to the time difference, to be able – more... to connect to either clients or hotels from certain parts of the globe. – less

I enjoyed the team of people I worked with and the daily contact with clients built great friendships.

•Monitored iSeries AS/400 LPAR operations and processed system saves, backups and restores
•Trouble shooting and escalation of different systems and problems to the correct personnel
•Monitored batch processing and scheduled nightly jobs for processing
•Setup new users in different systems for access
•Created helpdesk tickets for all system problems
•Customer – more... service by helping users with different problems concerning their network access
•Keep documentation of different issues that arose in the Noc while on duty to discuss in weekly meetings – less

I learned how to learn quickly and smartly.this is a good company to devolep career

Management wasn't the best at the moment i worked there. It has gotten better I hear.
I was able to make some customers happy with my service

I enjoyed coming into work there everyday and very fast pased environment. The commissions kept being wrong so I had to further my employment elsewhere.

Very structured call center, Clean environment. Strict metrics.

Great job for working in travel industry.
Work hours were indeal for me. Early shift.

Benefits are okay. Management/supervision of financial operations is incompetent and will fire people without warning for infraction of selectively imposed policy (they fire those who aren't their favorites). They love to use their ability to fire someone for any/no reason. Supervisors encourage harassment of the aforementioned by other employees. Supervisors – more... will dump the parts of their job they don't want, such as additional training, on their team members. They change rules on whim to suit their purposes. Promotions/perks are awarded by favoritism only. – less

* Processed and activated 100% of new German accounts for the entire department
* Developed substantial client base and received many repeat customers
* Exponentially increased the revenue received from German clients within the first year of employment

* Conducted daily inventory and accountability of sales and sales receipts
* Generated final billing – more... invoices for hotel guests upon checkout
* Performed customer service functions for a hotel with over 500 rooms
* Planned and created the work schedule of up to seven hotel employees
* Verified access to hotel facilities by performing admission checks on all hotel guests

* Established a filing system for office documents and literature while maintaining client confidentiality
* Gained experience in accepting and relaying telephone calls, receiving clients, and making and managing appointments using Microsoft Office programs
* Attained strong organizational skills and enhanced typing and computer skills – less

i absolutly loved this job unfortunately had to leave for relocation reasons great opportunity for advancement and flexible hours unlimited voluntary overtime so when doing overtime you come and go as you please.

Company call everyone in the office to tell us that the were relocating and you could relocate if you wanted to contuine to work for them. Although you worked there you had to submit a resume and wait for an interview.

6 AM to 6 PM adding affiliates through marketing ideas
Internet research capabilities
Managed my own division
hired great people, co-workers very supportive of my efforts
watching new business be abandoned in call center because of huge increase in business
constantly formulating new ways to expand hotel offerings and affiliate business increases

Received inbound customer service and sales calls, dealing with customer service concerns and complaints. Averaged 80-120 calls on daily basis. Achieved customer satisfaction rating of 98% within three months, exceeding company's target of 90%. Improved my ability to multi-task in a fast-paced environment, while providing exceptional customer service. – more... I handled routine and very complex hotels reservations, flights, and vacation packages. The call I managed provided me with the confidence to expedite the call, while displaying empathy and maintaining professionalism. Arranged payments for customer via credit card or negotiated other payment arrangement. – less

The typical day was high inbound calls, and some outbound. Changed, cancelled, and switched reservations. Booked hotels, and also referred hotels to customers. Contacted hotel managers if discrepancies occured.
I had a wonderful supervisor, and she was the best.
I learned that if you book a room, make sure you know what you are asking for. If it is – more... a room with a view, be very specific.
The hardest part of the job was dealing with international hotels. Sometimes their rules and cancellation policies are different from the hotels in the U.S.
My most enjoyable part of the job was correcting any mistakes on the company's or the customer part, and retained the customer. – less

Hotels.com was one of the best companies I have ever worked for. I was able to travel to the other side of the world to train agents. Something that I will never forget. Expedia.Inc is a great company to work for.

I enjoyed working at Hotels.com, management and team leads were great.