Fast paced call center.
Pros: company discounts on hotels.
Cons: no room for growth.
The typical day was high inbound calls, and some outbound. Changed, cancelled, and switched reservations. Booked hotels, and also referred hotels to customers. Contacted hotel managers if discrepancies occured.
I had a wonderful supervisor, and she was the best.
I learned that if you book a room, make sure you know what you are asking for. If it is – more... a room with a view, be very specific.
The hardest part of the job was dealing with international hotels. Sometimes their rules and cancellation policies are different from the hotels in the U.S.
My most enjoyable part of the job was correcting any mistakes on the company's or the customer part, and retained the customer. – less