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Houghton Mifflin Harcourt
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78 reviews

Houghton Mifflin Harcourt Employee Reviews

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Dealing with 21st century educational challenges
Marketing Coordinator (Former Employee), Austin, TXApril 13, 2015
Cons: Unstable institution in a changing educational market
While one of the top educational publishers, Houghton Mifflin Harcourt is decidedly a 20th century printing house. Their attempts to enter the technology market are hobbled by an archaic print model and assumptions based on expensive print edition books. Marketing is driven by sales representatives, usually lapsed teachers who have been out of mainstream education for years, but strongly believe they have the answers for 21st century schooling (like anybody does...)

These are broad generalizations, but I strongly feel that HMH is hobbled by an outmoded pricing and print model, and it's difficult to steer a ship with 150+ captains.

Add to all that the need to please shareholders, and a defensive relationship between an overworked marketing department, quota-driven sales team, and editorial team that's spread a little thin, it's not healthy.
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looking for a PT position
A/P Coordinator / Amex Program Admin (Current Employee), OrlandoMarch 25, 2015
I currently love my job. Always busy. Work directly with a lot of sales rep.
looking for a PT position. From 6pm-10 or 11pm.
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none
Customer Account Executive (Former Employee), Batavia, ILMarch 9, 2015
This company has very strict mandatory overtime six months out of the year. You have to work 6:45amto 6:00pm with no exceptions not good for single parent.
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1 Star because I can't give a zero
Supply Planner (Former Employee), Boston, MAJanuary 20, 2015
Pros: absolutely none
Cons: everything
Horrible company. Horrible management. Communication is minimal from mid, upper and executive level management. And there are SO many levels of management. Horrible benefits, medical is insanely expensive and coverage is lacking, 401(k) match is a joke. Work environment is bitter and cut-throat. This company has been on the decline for over 5 years and has no way to get better.
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Good and stable company
Lead DBA/Project Manager (Former Employee), Wilmington MAJanuary 5, 2015
Pros: cool environment
Cons: not a lot of growth
Overall this company is good
Not a lot of growth but company is pretty much stable.
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Books and the buggy whip
Shipping Clerk (Former Employee), Burlington, MANovember 25, 2014
Pros: un to suffer
This was truly a wonderful place to work. Myself, and the people I worked with had a great sense of pride in the work we did. Book publishing along with other sources of print media had began to suffer. We were all outsourced.
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Two contract positions no offer of fulltime
Customer Service (Former Employee), Orlando, FLNovember 19, 2014
Pros: na
Cons: na
Two contract positions no offer of fulltime...I have nothing more to add.
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Nice place. Would like to work there perm.
SAP Reporting Specialist for Customer Master (Former Employee), Geneva, ILNovember 19, 2014
Pros: building comfort, non-cutthroat culture, cooperative and helpful
Cons: some services slow as in acquiring it support for necessary job tools.
Productive, positive, cooperative workplace. Great managers with realistic goals, plans, expectations.
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Progressive and driven...
e-Marketing Project Manager (Former Employee), Austin, TXNovember 2, 2014
I am a modern day Corporate firefighter where I put out fires on a daily bases. There many challenges that projects are faced and solutions must be quick, thorough and effective.
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Productive and fun workplace
Senior Program Coordinator and Program Manager (Former Employee), Rolling Meadows, ILOctober 29, 2014
Pros: summer hours; onsite gym and cafateria
Cons: continuous change in management
Managed the administration and execution of contractual obligations between Riverside Publishing and stakeholders. Lead cross-functional teams in budget and schedule creation, weekly program meetings, and advance planning for peak business seasons. Communicated with clients to provide quality control methods, coordinate future tasks, and scope of work changes due to federal regulations updates. Created program charters, standard operation procedures, contract modifications, risk/issue logs, contract close-out, and invoicing documentation for yearly debriefings. Proven to have an outstanding project outcome and exceptional client relationship.
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Relaxed work enviroment where co-workers feel more like family.
Temporary Customer Service Representative (Former Employee), Orlando, FLOctober 19, 2014
A typical day at work includes assisting academic professionals in ordering books and other necessary educational tools to ensure student success.
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Stressful place to work
Senior Customization Specialist (Former Employee), Austin, TXOctober 17, 2014
Very little, if any, training is provided and the expectation is that every employee knows how to complete all projects with little or no detail. Questions are viewed as incompetence.
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Extremely busy, the go-to-person for 250+ people, dependable, reliable
Executive Administrator (Current Employee), Boston, MAOctober 5, 2014
A typical work day:
20% executive assistant to President -- calendar management, travel, expenses

35% office manager -- 250+ employees -- facility management, office/stationary management, event submissions

45% event coordinator -- project manage events on premise, outside venues (Boston/Puerto Rico/New York) -- from start to finish, hotel nights, conference rooms, food, cocktail parties, technology, design of materials
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I work there now
Supervisor/shipping associate (Former Employee), indianapolis IndianaSeptember 16, 2014
Pros: benefits, pay everything a plus
great job came to work was very family oriented management excellent coworkers great
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This is an excellent company to work for.
Sales Support Representative (Former Employee), Boston, MASeptember 7, 2014
Pros: great salary, great people
Cons: alot of traveling
This is an excellent company to work for. I decided that working in sales is not for me, but the pay was excellent, the management was awesome and you could work independently or assist in presentations.
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Recruitment Events
Interviews (Former Employee), PRAugust 27, 2014
Today, I went to a recruitment event. I went because they sent me an email saying that they wanted to interview me. I wasted my whole morning! When it was my turn, the lady looked at my resume and said that I didn't have the required skills... she didn't even ask me any questions, then I asked why did I get the email and her best answer was: "We send the email to everyone.". Also, it was humiliating because the interview was in front of other people and they knew if you didn't pass the first interview, because it was obvious. This is definitely not ethic.
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Very busy and productive workplace, taking mostly inbound calls.
Seasonal Customer Service Rep (Current Employee), Geneva, ILAugust 12, 2014
Pros: always provide food for the employees, show the employees appreciation, good a pay great hours an vacation
Cons: only temporary, alot of info to learn
A typical day is logging into all of our systems first thing in the morning. We work with Esker, SAP, Salesforce,Outlook and systems with in the company data base. I take mostly inbound calls, but if I have to email a customer or call a customer back I do that as well. Very high call Volume alot to learn.
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Enjoyed the customers
Inspector/Packer (Former Employee), Indianapolis, INJuly 29, 2014
Pros: although i had to walk to work the first few weeks, it was nice since it was with in walking distance.
This job I worked in the retailing department. I felt as if I was running after kids constantly picking up clothes and hanging them up non-stop. But it was fun and I enjoyed working with the customers. I was also a cashier.
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Customer Service
Customer Service Lead (Former Employee), Orlando, FLJuly 10, 2014
Pros: team work
Cons: n/a
Provide customer service support and information to external and internal customers including: Sales Force, corporate departments, and other business unit employees, that meets or exceeds expectations. Provide a positive customer experience that will promote future business through courteous, accurate, and prompt responses to inquiries. Daily responsibilities will include processing orders, providing status to orders, providing quotes, authors events and providing product information. Communicate order status or other items such as back-orders, substitutions, pricing, discounts and product compatibility issues to customers. May be responsible for processing customer return authorizations.
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Per Diem Educational Consultant
Educational Consultant-Part (Current Employee), Houston, TXJune 17, 2014
A lot of information to learn in a short period of time. This is a very fast paced environment.

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About Houghton Mifflin Harcourt

Houghton Mifflin Harcourt is a global learning company with the mission of changing people’s lives by fostering passionate, – Read more

Houghton Mifflin Harcourt Salaries

Customer Service Representative
$14.50 per hour
Sales Support Representative
$37,700 per year

Houghton Mifflin Harcourt Photos

Houghton Mifflin Harcourt Building