very unpleasant experience
Care Manager (Former Employee) – New York, NY – December 23, 2017
The Care Management Program at Housing Works was one of the worst, stressful employment experiences I have ever had.
The office space was very over crowded, you would be shifted to different desks or wouldn’t have a space to work consistently due to lack of space for care manager and navigators they hired. People would be very territorial about their desk space and it would become very uncomfortable. There was constant turn over (and they are constantly putting out job listings for their case management program, which obviously says something.) They should focus on keeping the staff they have instead trying to get new due to turnover.
The case load was unmanageable at times and you were constantly pressured to search for people in the community that didn’t want to be found. You were told you have the flexibility which is a way to peak your interest to apply for the position, however, once you get the position and request to work from home, it becomes a problem.
There was also one incident when there was a severe snow storm and public transportation was shut down. I was required to come into the office from another borough while my supervisor was allowed to stay home. All she said was “use your PTO”, however, being on probation you don’t have access to PTO, especially when it’s placed into the same allotment as your holiday and sick hours.
I also had to make a report to OMIG (office of the Medicaid Inspector General) due to billing concerns I had. I am so glad I am out of there.
I will however give it 2 stars because I enjoyed SOME of the people I worked with.