Communications Manager
Houston Grand Opera - Houston, TX

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SUMMARY
The Communications Manager plays a vital role in the implementation of a multi-faceted communications program designed to build and strengthen Houston Grand Opera’s role and reputation as a leading arts organization in Houston and one of America’s top opera companies. He/she provides strategic direction and quality control for creative services, the website, and digital media. The Communications Manager acts as the primary contact for administrative, operational and financial functions of the department, and is responsible for developing, implementing, and managing the policies, programs and initiatives that drive daily operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Act as project manager on all creative services projects (except Opera Cues magazine):

o Conduct initial project information meetings with team members and needed departments
o Effectively schedule and support all team members, from beginning to completion of each project; ensure materials are received and deadlines are being met
o Manage project budgets, updating Director of Communications regularly on
financial position
o Accurately define approvals process for each project; manage successful completion of process

  • Supervise the daily workflow of the department; maintain departmental calendar; identify problem areas and remedy as needed while keeping the Director of Communications informed
  • Maintain creative requirements and graphic standards
  • Routinely review and evaluate operational standards to guarantee improved efficiency and company reliability
  • Oversee the maintenance and management of HGO’s online presence, including the company website, mobile site and mobile applications
  • Directly supervise the Communications Associate for Web and E- Media on all aspects of daily operations, including the website, e-marketing, and related online activities
  • Keep current on web and social media trends, innovations and emergent interactive technologies; make recommendations on new features and applications
  • Manage public relations database, update records, train other department staff and utilize measurement/tracking.
  • Manage the quarterly budget forecasting process, working closely with the Director of Communications
  • Manage the human resources of the department; track vacation and office absences, assist with new hires and end of year performance review process
  • Act as primary contact between Communications and other company departments as needed
  • Act as liaison with outside website and public relations vendors
  • Other responsibilities as required by the Director of Communications

QUALIFICATIONS
Bachelor's degree required, preferably in marketing, communications or business; at least 3 years of consecutive experience working in the communications field with some supervisory experience required; budget experience required; administrative or office management role preferred; knowledge of opera a plus. Prior experience in website content management, HTML, Flash, JavaScript and Adobe Photoshop. Knowledge of social media best practices. The successful candidate must be a team player, an excellent leader and possess high quality interpersonal and customer service skills. Proven ability to work with and motivate all levels of management and staff; detail oriented with attention to process; ability to exercise independent judgment, and function with minimal supervision in a fast-paced environment is necessary. Occasional night or weekend availability required.


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