High Quality Patient Centered Care is the mantra of Methodist Houston Hospital
Senior Executive Assistant (Former Employee) – Houston, TX – November 28, 2017
There were very few "typical" days. Each day brought a new challenge (or two) along with its own rewards.
As a novice in a medical practice, I learned the inner workings of how a physician practice was managed, how to scheduling a patient, obtain insurance approvals for surgery and most importantly, how to speak with a new patient that has been referred to an Oncology Surgeon for treatment. These patients were frightened and fearful. Listening, reassuring and gaining their trust was usually the first step in supporting their emotional journey along with the medical one.
My other responsibility was support to the office of the Chairman. Working with Methodist personnel at any level was a pleasure. Courteous and professional was the norm.
Methodist has an extremely strong and focused culture with regard to patient care. Management is open to suggestions and real world solutions to problems as long as they adhere to industry standards and protocol.
The most rewarding and the most difficult was the emotional attachment to the patients. Thankfully, I had two good mentors, my immediate supervisor and his Oncology Nurse who helped guide me as the needs arose.
A large number of Methodist employees have 20 and 30 year employment histories.
There are no cons at working at Methodist.