It's okay if your patient
Customer Service Representative (Former Employee) – At home th – December 21, 2016
Worked there for over a year, I left for another job. The beginning they butter it up and hold your hand, then it's go time. Any technical issues or any time off the phone you have to enter in an exception or your adherence will be off it must stay at 98% which is basically taking calls when scheduled and breaks. The scheduling is the best part about HSN, u can put in temporary schedule changes or split shifts and they always approve. There is always vto.
The worst part however and it almost outweighs the good are the customers,I've done call centers for 4+ years and never dealt with such aggressive customers. They are old, cenile, over talk you, always behind on flex pays, mad at you because they can't order because they are $5,000 behind in payments. They push credit cards on everyone and they have high interest rates. They have majority of our elderly population in debt. They don't pay you enough to deal with it, they did a $1 raise to $12 right after I left, but Christmas always has overtime and it is hectic, some calls are back to back all shift. You have coachings once a month and there was support but the customers SUCK! Some want you to make things reappear in stock, want you to go over every item on website, or all 100 orders in acct. products are always damaged. It's not worth it. But it's not that bad
Work at home, schedule