Okay so the pay and benefits are pretty good, at least for my area. The aspect of working from home is convenient. However, being spoken to like trash from the customer(s) was difficult to hear, being told your stupid and everything else under the sun can get to a person. But I feel the most confidence crushing part of the job comes from management. There's always changes, always "metrics" to meet and when you meet those, they add even more. Your call time is scrutinized, your sales are scrutinized, and the list goes on. It was very difficult for me to be trained as a "customer advocate" and then be told Im to slow, I do to much, your goal is to get them off the phone not to assist in every way possible. I think it takes a certain type of person to do this job and I was not the type.
And just an example, I won 2 contest for selling upsells and was fired 1 day later. Go figure. It was a blessing though.
they make you into not a very nice person