Customer Service Representative (Former Employee), Saint Petersburg, FL – July 5, 2014
Answering inbound calls, sales/up sells, billing, appointment scheduling. Assisting other representatives with questions, floor walker, escalations or supervisor calls. Interacting with other departments to assure we meet the customer’s needs in a timely manner.
Sales Representative (Former Employee), Tampa, FL – January 1, 2014
Pros: breaks, time off requests, shift exchanges
Cons: unrealistic required goals
I was impressed with the training I took over the phone from home with a virtual classroom. The work hours were great, as a part time job. I kept in touch online and over the phone with co-workers and management.
HSN was a whole new world in mass marketing and sales.
Senior Customer Service Representative (Former Employee), St. Petersburg, Fl. – December 28, 2013
Pros: lots of products sold daily.
Interesting was the culture and growth of an industry unlike any I had ever known. HSN was in a new growth cycle and moved to a new complex in St. Petersburg. Order takers and customer service side by side separated by walk-way. The on-camera talent on stage for live presentation with remote cameras. All about sales to the customers.
Home Sales Rep (Current Employee), Tampa, FL – November 22, 2013
I am a WAH (work at home) sales rep for HSN. I answer phone calls and place orders for customers. Unfortunately I only have the opportunity to meet with my co-workers roughly once a month if even. Being at such a young age, interacting with people is important and since I do not have the option to do so face to face that would be the hardest part of – more... the job. – less
Command Center Specialist (Current Employee), St. Petersburg, FL – October 19, 2013
Pros: great benefits, great people, fun environment
Cons: bad hours/days off. poor organization when it comes to communication between departments.
I have gained tremendous experience working for HSN. The people I work with I have grown to care about very much. However I feel this company has communication issues between each department that prohibits it from truly thriving. I really enjoy working here, however, I need a change because I feel that there are few advancement opportunities that I – more... would be interested in here. I also have worked from 4pm-12:30am for the past 3 years without weekends off and I would like to change that. – less
EVP Assistant (Former Employee), Saint Petersburg, FL – October 1, 2013
Pros: on-site cafe called 'the hub'
Cons: not all ea's are valued equally
Driven, talented women dominate this workforce. But with that you have your typical cattiness. Open for creativity, although due to the size of the organization, its difficult and slow to implement change. Overall great place to work!