I overall enjoyed my experience working with HSN. I was a customer service rep.
Customer Service Representative (Former Employee) – Saint Petersburg, FL – June 6, 2016
A typical day of working at HSN well... Most of their shifts you start at are in the afternoon. So, I worked 3-11:30. I enjoyed that shift I liked being able to sleep it. The guards at the gate to get in were always pleasant, finding parking was usually a nightmare. So, you'd have to show up a few minutes early to find parking. Then you'd get 5 minutes to check-in. Every second after that is recorded, You take your break more than 3 minutes late or early and you're penalized. It's not that hard to manage.
When it comes to manage most of them are genuinely there to help guide you and help you learn how to be a better customer service rep. However, with management there's always going to be a few of those really rude and cranky ones.
The co-workers alone make this hole job worth it. You'll meet people from all walks of life, just keep open minded and you should make plenty of good friends.
The hardest part of working with HSN was the angry customers. I hated having to deal with them. But, it's part of any customer service job. There will always be plenty of nice customer that make your day as well.
The most enjoyable part of the job is the nice customers, when you are actually able to make someones day by fixing something so simple for them. This job is really easy as long as you're willing to learn.