Security Officer (Former Employee), San Antonio – April 9, 2013
Pros: there are no pros
Cons: mangement
Clueless and indifferent. They promise the customer everything with a pretty website and then dupe them by not trainingguards as promised. The turn over is unbelivable. You get trained by purtting you with someone that has been there a day longer than you. They call you to meetings at the spur of the moment. You would think they knew the training schedule – more... and would give you more than a days notice to be there. I know guards thast have gone months without attending the required training. You get written up long before you get praise and as for get a raise, forget about it. A quarter after the first six months and then nothing. $10.05 no matter if you are good or bad. Just show up is all that is required and it shows in the attitudes and turnover. Stay away!. – less
security officer (Current Employee), arlington texas – March 27, 2013
Pros: good co workers and managment
I been with HSS since march of 2012, and I love coming to work. I work in a hospital enviroment and HSS been good to me. The manager that I work for and the other officers are GREAT to work with.
Aviation Security Officer (Former Employee), Denver International Airport – March 22, 2013
Pros: great atmosphere, better than avg. pay
Cons: poor management and supervisors not on the same page. politics too.
I worked at Denver International Airport twice with HSS; liked the job but not the company and all of its politics. Although, the pay scale was much better than what I'm getting now. What can you do when you have a BA degree and most employers don't want to hire you. So, I've been underemployed working in security looking for a way to get out without – more... going back to school which is too expensive anymore. In the meantime, I'm still working in security and enjoy watching football on Sundays. No HSS anymore, no shift bidding, less money, but more free time on weekends! – less
SECURITY GUARD (Current Employee), Orlando, FL – February 11, 2013
Working for HSS has been a great experience. The days could be long and hot but it helped that the people were not difficult to deal with. Upper management was always willing to listen and help in anyway possible if there is or was a problem. All in all, I will miss the place.
Security Guard (Former Employee), Bakersfield, CA – January 7, 2013
Pros: paid breaks, good pay.
Cons: no advancement
Pay was good, the bakersfield division was not that great. You try following the rules the best you can, and receive no recognition for it. If you're looking for a security job with good pay this is the place, but if you're trying to advance...forget about it.
Housekeeper (Former Employee), Baltimore, MD – December 19, 2012
Pros: housekeeping week
Cons: 30min lunch break
Somedays at this work place was good and bad. sometimes working with the company empolyees was difficult. the most enjoyable part of this job is working alone and self pace. the most hardest thing about this job is working with some people at the hotel who thought thet were better then the people that worked for the agency. i learned that you always – more... have to have documentation when there is a problem to back you up. – less
Security Shift Supervisor (Former Employee), Walnut Creek California – December 1, 2012
Cons: where do i begin
I'm going to keep this short and simple. If you believe in yourself and have goals in life. Accomplish your goals but not with this company. It really blows me away that people actually work for this company. The corporate management is a joke, and as far as human resources go! They too don't even know what their doing. I don't even want to go on. I – more... feel sorry for everyone employed by this company. Life is better outside HSS, trust me – less
After going through all of their hiring process....time and effort I put into this company, they give you three days to learn a booklet of all of these rules and regulations. After that they give you a review, if you do not answer these questions quickly, and accurately, you are done! I left there feeling very humiliated and depressed about not feeling smart enough. They told me you have to be have off your rocker to work the security officer position....what?? I guess I am too normal.....what a joke! They should pay $20 an hour to learn all that in three days!!!!!!
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Learning new things
Billing Clerk (Current Employee), Ridgefield, NJ – November 12, 2012
My typical day involved calling insurance companies. I learned how to handle different types of situations. The companies management was a little unorganized. I worked well with my co workers. The hardest part of the job was waiting on hold for an insurance representative. The most enjoyable part was learning new things about medical billing.
Billing Clerk (Current Employee), Ridgefield, NJ – November 12, 2012
My typical day involved calling insurance companies. I learned how to handle different types of situations. The companies management was a little unorganized. I worked well with my co workers. The hardest part of the job was waiting on hold for an insurance representative. The most enjoyable part was learning new things about medical billing.
Queue Associate (Former Employee), Denver, CO – November 6, 2012
Pros: good salary, fast paced work enviornment, friendly faces
Cons: on call, never steady hours
a typical day would be rotating posts with co workers, each doing our share of checking boarding passes for first class or priority boarding directing passengers into the correct line, opening and closing extention ropes, timing the passengers wait to go through security, and directing traffic to different security points to keep wait times balanced. – more... i have learned how to be a better communicator and people person, and how to mulitask. management at HSS was ok they have so much ground to cover they wernt always available at the moment you needed them, but they always did the best they could to help out. most co-workers i worked with were very friendly and helpful and there when needed, and other select few were very arrogant and wondering off not doing the job they needed to be doing. the hardest part of my position was standing in one spot for hours on end not being able to move around. the most enjoyable part of the job was being able to work with many different people, there was never a dull moment and always a new face to see and talk to. – less
Excellent place to work because of travel industry, aviation
Security Officer (Former Employee), Denver, CO – November 2, 2012
Pros: paid parking at airport, transportation from lot to terminal
Cons: poor insurance offered to officers, no wage increases available
Enjoyed working the two positions I had during tenure. Did traffic control at passenger pickup level, working with public in giving assistance. Second position required computer input and also placed high value on communication skills in assuring airport employees proper access to restricted areas. Management was somewhat non-aaccessible as I worked – more... the midnight shift. Hardest part of the job was maintaining continual 8 hour shift in this sitting position, because of slow activity. Day and evening shifts offered rotation of my post with other positions, but the midnight shift required constant monitoring. Most enjoyable part of the job was using my communication skills to have good relationships with contractors, suppliers, and airport employees. – less
Security guard (Former Employee), San Leandro, CA – October 30, 2012
I HAVE A WONDERFUL CO WORKERS AT MY PREVIOUS PLACE OF EMPLOYMENT, AND OUR CLIENT ENJOYED MY CUSTOMER SERVICE AND PROFFESSIONALITY. BUT ON A TYPICAL AND OCCASSIONALLY, ABOUT ONE OR TWO EMPLOYEE MAY NOT WANT TO FOLLOW THE PROTOCOLS AND THE STANDARD POST ORDER. BUT BESIDES THE LITTLE SET BACK EVERYTHING IS USUALLY QUIET.
Security Supervisor (Former Employee), San Antonio, TX – July 20, 2012
Cons: hourly wage vs job duties
The worst security position you will have, trust me. You will be walking all day, no breaks, rude and unqualified management. Taking orders from people with no business in that position.
Facility Security Supervisor (Former Employee), Livermore office, California – July 17, 2012
Pros: none that would set it above any other security company
Cons: lack of leadership; no management support; ignorant and often times antagonistic clients
If you are thinking of signing on with HSS, you may want to pass this one up. I worked there for two years and found the whole experience lacking. The officers themselves start at $10.30 per hour. Considering the specialized IAHSS training that is 'required', the pay rate was atrocious. You could earn the same pay watching dirt all night at a construction – more... site. My officers couldn't even afford the 'benefits' package offered by the company. Thankfully, I was a supervisor, but the pay-rate was still low considering my management duties and the pay of my peers.
Remember, if you work in private security you are not considered to be a human being. You are ambulatory furniture, and are treated as such by the client. For instance, the medical staff I watched over complained to the director I answered to that I "did not smile enough or say 'good morning' enough..." This is how they view the world...through sheep's eyes. The concept of security or promoting a safe environment for the staff and patients was completely lost on these people. They want the appearance of security, not actual security. My particular site was in the news two years ago because a patient that was supposed to be watched by medical staff, managed to walk outside, steal an ambulance, and end up getting shot to death by the local police. Who did they attempt to blame? That's right...security, despite the fact that security was never called to watch this patient.
The management of the company is what I call 'typical management'. That is, they will pay lip-service to any concerns and look interested, and give you the 'our people are our strength' speech, but in the end, the employees will not be supported. Just as in any other security company, there is a lot of 'turn and burn' in this one. HSS is an 'at will' company and they are very liberal in its usage. I was required to terminate good officers several times for no other reason than the client wanted them gone. No questions asked. When my time came, it was because the director I answered to 'felt' that I 'didn't fit in'. This was after working on the site for two years and turning a group of elderly and lazy 'awe-shucks' security officers into a professional team who took their jobs seriously and put the hospital's needs first.
...but...I committed the ultimate crime in the hospital world. I didn't smile enough.
Deniese – April 7, 2013
After going through all of their hiring process....time and effort I put into this company, they give you three days to learn a booklet of all of these rules and regulations. After that they give you a review, if you do not answer these questions quickly, and accurately, you are done! I left there feeling very humiliated and depressed about not feeling smart enough. They told me you have to be have off your rocker to work the security officer position....what?? I guess I am too normal.....what a joke! They should pay $20 an hour to learn all that in three days!!!!!!