HTC Global Services Inc. Employee Reviews

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Terrible place to work, awful managers, no one knew who was in charge.
Analyst (Former Employee) –  Troy, MIAugust 7, 2017
The company stopped providing basic items like napkins and spoons and all the buildings were constantly having issues with bedbugs. Formerly know as CareTech but was bought by HTC. HTC turned the place upside down. All the team leads ran their accounts very poorly, the operations managers were just as clueless and no one bothered to care for their employees. Constantly losing clients and thus firing analysts and team leads.
Pros
none
Cons
everything
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It was OK to work there but not for long term
Customer Service Analyst (Former Employee) –  Troy, MIApril 20, 2017
Typical day was busy
How to troubleshoot
Management was not that great
Workplace culture was OK
Call times and QA was hard
Learning a new skill in IT
Pros
Good work environment and workers
Cons
Setting you up for failure when they say they are not
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Productive Work Environment
Support Analyst (Current Employee) –  Troy, MIFebruary 6, 2017
Productive environment. Not only paying attention of the call volume, but also the quality of the call. Will also assist with your understanding of the applications that you will cover.
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Good and Helpful company
Test Delivery Lead (Current Employee) –  Troy, MIJanuary 13, 2017
HTC is very good at managing their employees and helpful. HTC have me first offer and sponsored my H1-B. HTC did process my Green Card and was able to continuously keep me busy with work.
Pros
Good and helpful
Cons
Contract of 2 years and cannot work with their clients after quitting HTC
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Overall rating

3.0
Based on 5 reviews
5 stars
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1 star

Ratings by category

Work/Life Balance
3.4
Compensation/Benefits
3.2
Job Security/Advancement
3.4
Management
3.0
Culture
3.0

HTC Global Services Inc. Reviews by Location