You may have just seen a job posting for HUB and might be thinking "I could do this job." One word for you - Don't. Unless you are single and want no personal life. A typical day in the life of a HUB investigator will start at 4 am so you can start your drive to a location 90 miles or more. You'll need to pack a lot of water as daytime temps in a closed up vehicle often reach over 100 degrees. It will be common to sweat until your clothes are soaked. The wear and tear on your vehicle is brutal. In addition to the 30 to 40 thousand miles you will put on the car the interior of your vehicle will suffer as well. Most cars aren't designed to have someone sit in it for 10 to 12 hours a day.
Reports have to be written and submitted the same day. It does not matter how many hours you have just worked, the report, the video, and expenses must be submitted. In addition to that you will be expected to know all of the details of your next case. The location of the residence, routes of departure, phone numbers, associated people, etc. This will be true of most surveillance jobs regardless of the company however.
If you take a job with this company be prepared to not know your schedule until the night before. In HUB's defense the worker's comp surveillance is very fluid with lots of changes due to the client's last minute requests. That being said the case managers make minimal effort to try and schedule your cases in advance. Not uncommon to look at your schedule on Thursday and see that you might have a weekend day or two off only to find out Friday at 4 pm that you got assigned a case 90 miles away for your weekend. Also common is to find out at 4 pm that you are off the next day leaving you no time to plan anything. You'll need that day to change your oil, rotate your tires, and vacuum out the car you live in. Not uncommon to work a late case one day and an early case the next day. The work - life balance is completely tipped toward work.
Some of the other gripes I have with this company
Micromanagement by someone behind a desk using google maps and hindsight to evaluate your on site decisions.
Unprofessional case managers. They cuss like sailors. I have personally heard my case manager talk negatively about other investigators while I've waited on the phone.
Punishment will be threatened on almost a daily basis. The managers love to send out emails detailing the punishment they are going to give out for violating a policy or procedure. Doesn't matter if it doesn't apply to you, you'll still be threatened with it.
You'll be provided with tons of useless information about your case yet the case manager won't provide you with the stuff that will actually help you like vehicle information.
If you make a manager upset for any reason (losing visual, getting burned, car breakdown, mistake on a report, illness) you can plan on not getting assigned any cases for a few days as punishment.
The managers will make changes to your report or send reports to the client which won't accurately reflect what you have written in your report.
You won't get a raise and there are no opportunities for advancement. You will only ever be a surveillance investigator.
Provided cell phone is a burden. You can make phone calls and be tracked with it, that's it. You'll need your own smart phone to check emails, do further investigation on a case, consult a map, handsfree calling, etc.