Viewer Experience Advocate (Current Employee) – San Antonio, TX – December 2, 2017
back to back calls solving clients issues such as billing or technical problems. management is nice,transparent, and straight forward workplace culture is good hardest part is repetitiveness enjoyable parts are the attitude and good pay and amazing product!
Analyst (Current Employee) – Santa Monica, CA – November 22, 2017
Management is AWFUL. Seems like everyone is out for themselves and no one really helps you. The company is fun, they provide with tons of snacks and beer/wine on tap and fun events, but job wise I would not recommend it. The President just left, a lot of C-suite executives have left this year, and I'm sure more will be leaving. Data is a mess and is very hard to work with several people.
Viewer Experience Advocate (Former Employee) – Santa Monica, CA – November 20, 2017
I loved working for HULU, and was eager to discover where my experiences could be put to use in other departments. As a Viewer Experience Advocate, I was able to work directly from a home office, which was very convenient. I answered phones. The daily influx of calls was that of a constant restaurant lunch rush for 8 hours straight. HULU is a very generous company, including a living wage, stellar benefits, plus other discounts and perks! In my time I was under three different Leads, each of whom I professed interest in other areas of HULU. Unfortunately, I was taken seriously in my requests. I assumed that my VXA position was temporary, and my assumption was correct. The work from home position was eventually phased out and customer care was relocated to Texas. I still apply for HULU positions within my skill set.
wages, healthcare, other gifts and perks throughout the year!
Viewer Experience Advocate (Former Employee) – Santa Monica, CA – November 17, 2017
I enjoyed working for Hulu as a Virtual Support Agent from Home. I received support via chat channels and emails and had equipment provided at the time. I was able to watch Hulu free and test new updates and shows while working. It did get busy at times when there were issues that had customers upset and added stress when unable to help resolve. The management always had my back and helped in ways they could. I learned patience with people and workflow out of the company site allowed freedom of working from home. They relocated to call center in another state which ended my employment.
Free Hulu and premium channels, incentives for health programs, perks like shirts and hoodies.
Mysql - Database Administrator (Former Employee) – Santa Monica, CA – November 9, 2017
The first con is the leniency that management exercises in not addressing problems immediately. There have been a few times in team meetings where issues were brought up and not addressed. Part of the problem is young, inexperienced managers. I know that training is in place to level up everyone in charge, but some folks just don’t have the personality to assert themselves and get things done.
viewer experience advocate (Former Employee) – San Antonio, TX – October 17, 2017
Hulu would be a cool place to work if they could get their pay raised and their call volume down. They do not have it together when it comes to management and you will go unnoticed if you do not stay on top of them.
attendance policy, lack of knowledge, pay rate, management
Fun workplace with very easy going coworkers and very fast paced.
Viewer Experience Advocate (Former Employee) – Santa Monica, CA – October 10, 2017
For my job position a typical working day was answering consecutive chats, on a slow day about 8-10 per hour. Using multiple systems to gather and overlook information and assist viewers to resolve their customer service questions or to troubleshoot. Management was great to work with however constant change within how information was communicated made it difficult to keep up. The workplace was awesome, everyone is very friendly. The hardest part of the job was during launches, very understaffed, and very little time to prepare. The most enjoyable part was the environment and the people in your department and above, they were always willing to share knowledge with one another.
Viewer Experience Advocate (Current Employee) – San Antonio, TX – August 21, 2017
Hulu as a company has been fantastic to work for. The benefits are excellent, the staff is friendly & supportive, and for the most part, management does right by the employees. Where Hulu is lacking is consistency on the actual job requirements. This is their first attempt at a call center, and while they've got several veterans of this type of work, they're not all on the same page. Staffing has been low during peak hours, so anyone who's working has been over-stressed. Higher levels of support give differing instructions on how to handle situations, which creates confusion for us & for the viewer. The tools they provide don't always cover the situations we face, thus making our jobs more difficult. The experience has taught me that I'm not suited for this type of environment, and that Hulu has some work to do to make this type of work suitable for its employees.
Excellent health care packages, national discounts, voluntary overttime
Inconsistent instructions, low staffing, lack of job tools
From a contractor's view, the employees seem very happy
Manager, Accounts Payable (Contractor) (Current Employee) – Santa Monica, CA – August 8, 2017
Hulu has a collaborative entertainment industry culture, very lean on employees, always lots to do. The company goes out of it's way to arrange happy hours and department team-building gatherings, There are the normal frustrations as with any job, but Hulu really keeps you on your toes.
I really enjoyed my work with Hulu. Tons of room for growth and expansion. The company is growing rapidly. I was working remotely from home. It was great to be able to stay home with my kid. I wish Hulu would have never eliminated Virtual roles or I would still be working with them.
VXA-Tech Support (Former Employee) – Los Angeles, CA – August 1, 2017
Hulu is a dysfunctional workplace that forces temps into contracts where they can exclude them from paid national holidays, understaffs/overworks and abuses VXA's and causes customer contacts due to their own technical ineptitiude. Everyday, a new problem will occur because Hulu simply doesn't know what they're doing. I've never worked for a company this unprofessional or disorganized. Communication is awful; it seems that the lack of harmony stems from insecurity from department heads and nobody knows what they're doing/talking about, especially management. This is an awful contract and I'd imagine the new center in Texas is getting low balled too.
Program Manager (Former Employee) – Santa Monica, CA – July 19, 2017
Great place to work with an amazing culture.People love what they do there and work hard. Very fast paced environment, but also a lot of fun. Going through some changes due to growing so much, but working through those,
Contractor (Current Employee) – Santa Monica, CA – July 17, 2017
Contractors don't receive the benefits of a "hulugan" and it will take a toll on your attitude. Work is a fishbowl where things are moving at lightening speed. Unfortunately you will never know as a contractor. You will receive announcements of policy changes and product releases the day before or hours before. If you have a good team manager they will communicate with you and assist you with the adjustment. If you don't have a good team manager, you will never know how you're actually doing at work. You will only be warned when you are late.
Free Hulu, weekly pay period, work from home.
Inflexible, bad management, little to no communication, little room for advancement, isolationist culture.
Director (Former Employee) – Los Angeles, CA – June 25, 2017
While it's the best culture I've ever worked in there are some real jerks in management that are tolerated at the highest levels of the organization - seriously. Management training only provided at mid level so those at top are not doing their own work to be good leaders. Board needs to hold them accountable.