Bilingual Account Representative I
Bilingual Account Representative I (Current Employee) – Cleveland, OH – November 14, 2012
My morning starts by logging into all of the proper systems, and taking inbound call and screening the patients for the Hospital Care Assurance Program also known by the acronoym H.C.A.P. H.C.A.P. is a state, free fund made available only to Ohio residents. It helps pay the portion of the hospital bill that the patient's insurance company does not cover. In between those inbound call our Quick Connect system dials the outbound calls, and I am responsible for screening the patients that I make contact with. In the evening, I call my uncooperative accounts. These are patients that are potentially eligible for H.C.A.P. and never returned their application. I leave messages and if contact is made I verify the mailing address. Then resend a reprint of the application, and in the process I inform the patient of the high importance of the applications being returned, while still taking inbound calls, and screening patients for the program.