The work enviroment and culture is of an insurance work place in the claims department.
Pros: this is a great opportunity to gain claims experience.
Cons: the company is restructuring.
I am now employed at Mercury Insurance as a Support Specialist II, an adjuster's assistance. My day starts out compiling all paperwork from the adjusters then matching the paperwork to the correct files. I make sure the all files that are coming into the department are logged in and those file that need to be logged out sent to their corresponding location. Everyday ISO Reports are generated, DMV Reports are personally created for the state of California (always received a hundred percent on all audits), print checks, responsible for telephone calls coming into the department, use insurance programs such as: Phoenix, Guidewire, NS4, use a program called Landport to report any facility needs, copy files for the Department of Insurance and any files and important documents that may go to Legal.
For the manager, I generate tracking reports on an Excel spread sheet, keep track of personnel in the department. This would include using ITRAC, a program to bring in or out employees out the department and order supplies
Most of what is mentioned is what I had learned working in this department through management and co-workers. This is a team effort on the part of all trying to make the workflow run smoothly. This could be the hardest yet enjoyable part of the job.