Billing & Enrollment/Pharmaceutical Rep (Former Employee), Las Vegas, NV – November 24, 2014
I strive everyday to provide the best customer service and I have learned that even when on the phone with a member they can still tell wether I smile or not. My coworkers can depend and rely on me when looking for guidence and the most enjoyable part of every job is hearing or seeing a happy customer.
Record Retrieval Specialist (Former Employee), Tampa, FL – September 6, 2014
Ability to prioritize workload and meet goals and deadlines Ability to establish and maintain effective working relationships Expertise in developing and implementing effective policies and procedures Ability to develop and deliver training; proven leadership skills Excellent problem solving skills and ability to adapt to changing stressful circumstances Punctual, – more... diligent and professional with the ability to plan work and meet deadlines Ability to lead, direct, coordinate, supervise, and manage the work of diverse workforce Strong interpersonal and customer service skills Bilingual: English & Spanish – less
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Cary, NC – July 22, 2014
I liked the job as far as the company. I didn't like the people that I worked with, it was as if they didn't want you to advance in the field. They treated you as if you were beneath them and they were better than you.
Claims Adjuster II (Current Employee), Chicago, IL – July 5, 2014
Cons: not much for advancement
Humana is a great company to work for but since receiving my Master's I'm looking for a change in career. A typical day at work is reviewing claims and making final analysis to determine whether we would allow or deny claims for a major insurance company. In working have a eye for detail, answer questions from co-workers, resolving difficult problems. – more... The hardest part of my job is when the vendors we work with do not follow rules that company have implemented it makes what you're doing hard. My most enjoyably part of my job is helping others learn their job more efficiently. – less
Customer Service Representative (Current Employee), Louisville, KY – June 10, 2014
Pros: fun projects, games with co-workers
Cons: flexibility, high call volume
A typical day at work involves answering inbound calls from Humana insurance members and providers from various medical offices. I have learned that giving our senior citizens with up to date and accurate information can create a more efficient society. The hardest part of my job is being responsible with other individuals personal and medical information. – more... It is our job to provide honest and reliable service and it can become challenging when the call volume is very high. The most enjoyable part of my job is being surrounded by my co-workers that keep me laughing and my supervisor that creates a fun environment in a field that can be stressful at times. – less
Sales Agent (Former Employee), Rapid City, SD – June 8, 2014
My initial training consisted of three weeks of intensive of classroom training covering all aspects of insurance and sales objections. I learned much more in this environment than I would ever have learned in self-study materials. Once through the training and getting out into the field and meeting and talking with people I found that this was what – more... I really enjoyed doing on a daily basis. – less
Project Analyst DMR (Direct Member Reimbursement) (Current Employee), Louisville, Ky – May 5, 2014
Pros: work from home
Cons: away from interacting with people
I work from home, so my day consist of review of 100's of cases submitted to the company for reimbursement. Auditing claims already processed to make sure it's processed correctly. I've had multiple managers since i've become a WFH just since October 2013. My co-workers we usually don't have much interaction unless were doing a conference call.
I enjoy – more... my hours and the fact I don't have to drive in traffic on a daily bases. – less
Clinical nurse advisor (Current Employee), Louisville, KY – March 11, 2014
Performing clinical reviews for Medicare patients for outpatients procedures taking incoming calls from providers and members checking status pending case. Perform outbound calls to members and providers. interact with medical director on case reviews that do not meet criteria.
Specialty Benefits / New Business Administrator (Former Employee), Lancaster, SC – January 27, 2014
Pros: decent pay
Cons: bad management, short breaks
I personally hate working for Humana. The management was terrible, constantly breathing down your back and not allowing you to prove yourself by working alone. Breaks were very short. Benefits were included but the deductible was insanely high.
Pros: the lower prices of the products compared to others.
Cons: the limits to when they can be sold, as well as to discussion times and the inability to mix with other products such as suppliments, must be kept seperate. this can cause problems for the agents.
My time working for Humana consists mostly during the AEP time period but I am still licensed to sale through & with them, alongside of Bankers Life products.
Sold Medicare insurance , also Medicare supplements, Dental , Vision, and life insurance, such as memorial fund, Junior Estate Builder, Cash Cancer, etc. Internal agent Mostly Inbound, but made outbound sales calls on occasion.